Manager User Experience Research & Design

Overview

The Manager, UX Research & Design guides and develops a multi-disciplinary team delivering high-quality user experiences across Amadeus Hospitality products. This role shapes UX strategy, aligns research and design practices, supports the growth of UX maturity, and fosters effective collaboration with Product, Engineering, and business stakeholders. You will be responsible for supporting team performance, professional growth, and long-term capability development in alignment with user and business needs.

Responsibilities

• UX Design & Strategy: Provide strategic direction, constructive critique, and quality oversight to support high-quality design outcomes. Ensure alignment with user experience (UX) principles, accessibility standards, and the design system. Influence product scope and prioritization using research insights, data, and design frameworks.
• Project & Stakeholder Collaboration: Promote early UX involvement across the full product lifecycle. Identify and plan for resource needs in alignment with product roadmaps and domain priorities. Collaborate with Product, Engineering, leadership, and customers to contribute to product direction and experience outcomes.
• UX Research: Define and align on research strategy, guide methodologies, and ensure insights are actionable and credible. Increase visibility and understanding of UX research across product teams and leadership.
• Team Development & Coaching: Encourage continuous learning, adaptability, and development within the team. Establish shared expectations, role clarity, and career paths for team members. Provide ongoing coaching, mentoring, and constructive feedback through regular one-to-one discussions. Support the development of competencies in research, design, communication, strategy, and cross-functional collaboration. Delegate thoughtfully and create opportunities for designers and researchers to take ownership of initiatives.

The Ideal Candidate

• Bachelor’s or Master’s degree in Human–Computer Interaction (HCI), User Experience, Interaction Design, Psychology, Cognitive Science, Human Factors, Information Design, Computer Science, Business or Management, or a related field.
• Experience in User Experience, combining design, research, and cross-functional delivery.
• Experience guiding UX teams, including designers, researchers, writers, or design operations.
• Demonstrated experience contributing UX leadership in complex software-as-a-service (SaaS) environments, including business-to-business (B2B), business-to-consumer (B2C), or enterprise workflows.
• Experience designing for multi-platform ecosystems such as web, mobile, customer relationship management (CRM) platforms (e.g., Salesforce), or operational tools.
• Experience collaborating with product, engineering, and business partners to influence strategy and roadmaps.

Skills & Competencies

• Advanced interaction and systems design skills, with experience using Figma or equivalent design tools.
• Solid understanding of information architecture, prototyping, usability testing, and accessibility best practices.
• Clear and effective communication, facilitation, and storytelling skills.
• Ability to work through ambiguity and engage senior stakeholders constructively.
• Understanding of design systems and how to scale user experiences across products.
• Collaborative approach and ability to work across geographies and disciplines.
• Clear ownership and accountability.

What we can offer you

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

How do we hire?

1. Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.
2. Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.
3. Online Testing: Depending on the role you applied for, you may have to do some online tests.
4. Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
5. Offer: Our Talent team will make you a job offer and welcome you to your new role with us.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!