Customer Logistics Analyst (m/f/d)

We are the world's leading provider of reusable packaging containers (RPCs) for fresh food, continually optimizing our products to improve food safety, reduce waste, and lower the carbon footprint.

“The future is circular.”

Key Responsibilities

• Transport Monitoring – Use TMS, SAP, and transport reports to track shipments proactively and take action to ensure proper load coverage and on‑time delivery.
• Delivery Coordination – Collaborate with third‑party partners and customers to provide accurate delivery updates and support reliable OTD performance.
• Shipment Scheduling – Share timely loading dates and shipment information with customers to maintain transparency and service quality.
• Business Case Analysis – Evaluate logistical scenarios to support strategic decisions related to loads, cross‑docking flows, and equipment utilization.
• Issue Management – Handle delivery exceptions, delays, and transportation‑related complaints while working closely with Customer Operations, Transportation, Sourcing, Warehousing, Sales, and Service Centers.
• Reporting & Data Accuracy – Manage regular and ad hoc reporting needs and ensure accurate maintenance of delivery, ETA, OTD, and OTIF data.
• QBR Support – Prepare and provide delivery and CPU‑related insights for Quarterly Business Reviews.
• Exception Handling – Document service deviations, manage critical cases, and coordinate responses to urgent transportation situations.

Qualifications

• Educational Background – Bachelor's degree preferred or equivalent experience in a related field.
• Technical Skills – Strong Excel capabilities, solid computer literacy across the Microsoft Office Suite; SAP knowledge preferred.
• Logistics Expertise – Several years of experience in Logistics, Supply Chain, and/or Transportation, coupled with practical understanding of inventory planning.
• Customer Focus – Proven background in customer service with strong service orientation and the ability to manage diverse stakeholder needs.
• Process Development Skills – Experience contributing to or designing processes that enhance efficiency and overall operational performance.
• Communication Strengths – Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Analytical Mindset – Excellent analytical and problem‑solving skills, paired with the ability to work independently and prioritize in a time‑sensitive environment.
• Language Skills – Proficiency in English and Spanish; additional European languages are a plus.

Benefits

• Play a key role in a sustainable and future‑proof industry.
• Join an international team where collaboration thrives.
• Your ideas matter and drive real change.
• Enjoy hybrid work.
• Access unlimited LinkedIn Learning for professional development.
• Employee Support Program available when needed.
• Modern office with open spaces and digital devices.
• Free beverages to keep you energized.

IFCO is an equal opportunity employer.