Técnico de Soporte N1 (Inglés alto)

Company Description Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Centered on 6 areas of specialization, we address the strategic challenges of our clients: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through Digitalization. Technology is in our DNA, and we believe in it as a lever capable of driving change for improvement, maintaining a balance that allows us to offer our clients top-level technological tools but always with the closeness and professionalism of a team that acts as a guide along the way. Our 25 years of experience make us an innovative, consolidated, and mature consultancy that enables the development of our 10,000 people , continuously certifying our consultants in the latest technologies and counting on experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, Engineering, and Software Development. Devoteam has been awarded Partner of the Year 2021 by the 5 cloud leaders: AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow. #CreativeTechnologyForBetterChange

Job Description

• Description: The incorporated person will join the client's IT structure and the 3-person team that DVT currently has at the client. Their mission will be to perform support tasks as an IT technician for end-user workstations.

• Main tasks and functions:

• User Support:
• Onsite workstation support: Apps, devices (PCs, Tablets), communications, cabling.
• Ticket Management (Requests, Incidents)
• Ticketing: Attention, registration, classification, follow-up, and resolution on the first call and/or escalation to a higher level, for all incidents and requests from users.
• The ticketing App is Service Now.
• Remote User Support Tools.
• N1 Support for M365

• User Management in Active Directory:

• Unlock Users/Reset Passwords
• Identity Provisioning (creation, deletion, modifications)
• Permission Assignment.

• Management and maintenance of audiovisual rooms
• Configuration and adjustment of devices.
• Connection and cabling review.

• Photocopiers / printers:
• Configuration of photocopiers for users.
• Printing problems.

• Micro-IT tasks:
• Control of the inventory of IT equipment (PCs, mobile terminals, tablets, monitors, etc.).
• Maintenance and updating of the equipment fleet: terminals, app updates, corporate image, licenses…

• WIFI: Support for users for the management and configuration of wifi network access.

Qualifications

• MINIMUM Experience: more than 2 years in a similar position. Valuable if the service provided has been in global companies with an international presence.
• Languages: English, minimum B2 level. If you do not have certification, during the 6-month trial period, the candidate must commit to obtaining it. The cost of the certification exam will be covered by Devoteam.
• Minimum education: Higher Vocational Training Cycle in Computer Science, Telecommunications, or similar.
• Knowledge in:
• Ticketing tools
• Microsoft Office365
• Micro-computing / Administration and configuration of devices (PCs, Tablets…) using tools like Intune or similar.
• Adobe package

• Skills:
• Initiative and proactivity
• Good communication skills at different levels and with different interlocutors (user and IT area), interpersonal relationship skills, customer orientation.
• High capacity for analysis and problem-solving.
• Proactive, entrepreneurial, responsible, and service-committed person.
• Ability to work both autonomously and in a team.

Additional Information

• Modality: hybrid. 2-3 days of teleworking. The onboarding phase will be in person at the client's facilities.
• Location: San Sebastián de los Reyes, Madrid.
• Schedule: corporate 40 hours/week: Monday to Friday: (8:00 – 9:00) to (17:00-18:00) with 1 hour lunch break.