IT Support Specialist

About us

INDIBA Group is a global medical device organization in the field of Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets, and is known worldwide for its scientific research carried out over the last 40 years.

At INDIBA we believe we can contribute to the health and well‑being of our patients by addressing new and growing needs, offering treatments that allow people to continue their lifestyle at an older age and animals too.

Revitalizing lives is what we do, and what our teams work on achieving every day.

What are we looking for?

We are looking for an IT Support Specialist to provide onsite and remote technical support to corporate users and international subsidiaries, ensuring the proper operation of IT systems, infrastructure, communication networks, and end‑user devices.

This role combines end‑user support with infrastructure administration tasks in a dynamic international environment.

What will you do?

Technical Support

• Provide onsite and remote IT support to corporate users and international subsidiaries
• Troubleshoot hardware, software, network, and connectivity issues
• Install and maintain laptops, smartphones, printers, and meeting room equipment
• Manage tickets, onboarding/offboarding processes, and user accounts
• Support LAN, WAN, VPN, and Wi‑Fi connectivity

IT Operations & Infrastructure

• Support the maintenance and improvement of IT systems and infrastructure
• Maintain IT documentation and asset inventory
• Provide basic user training and technical guidance
• Participate in continuous improvement initiatives

Collaboration & Communication

• Work closely with internal teams and international subsidiaries
• Communicate technical issues and solutions clearly to end users
• Support a collaborative and service‑oriented IT environment

What will you bring?

• Minimum 3 years of experience in IT support or helpdesk roles
• Strong knowledge of Microsoft 365, Windows OS, networking fundamentals, and endpoint management
• Experience with Fortinet solutions, VPNs, backup tools, and hardware support
• Good understanding of Active Directory, Entra ID, Intune, OneDrive, and SharePoint
• Excellent communication and organizational skills
• Proactive, collaborative, and solution‑oriented mindset
• Ability to work autonomously and manage priorities effectively
• Languages: Spanish and English (mandatory)
• Onsite availability for Sant Quirze and Sant Cugat offices
• Driver's license and own vehicle preferred
• Availability for occasional travel is a plus

What we offer? (besides having fun while working hard)

• Permanent, full‑time position
• Hybrid work model and flexible schedule
• Competitive compensation aligned with experience
• Fringe benefits (meal voucher / flexible compensation, BH Bienestar program, etc.)
• Opportunity to join an international, innovative, and growing medical device company