Spanish Customer Service Host - Online Gaming

Spanish Customer Service Host - International Online Business
Ceuta, Spain | Full-time | Customer Service
Are you based in Ceuta, fluent in English & Spanish and confident communicating professionally in English?
We are recruiting for an exciting Customer Service opportunity based in Ceuta with a successful international online business.
What matters to us is that you have previous customer service experience, excellent communication skills and, importantly, strong spoken and written English.
This is a fantastic opportunity for someone who enjoys working with customers, solving problems and delivering a genuinely excellent service within a fast-paced international environment.
The role
As a Spanish Customer Service Host, you will be responsible for supporting customers and ensuring they receive a friendly, professional and efficient experience.
Your responsibilities will include:
Supporting customers via live chat, email and telephone
Responding to customer questions and requests quickly and professionally
Taking ownership of queries from initial contact through to resolution
Handling complaints and more challenging customer conversations
Providing accurate information about customer accounts, products and services
Updating customer information accurately across internal systems
Working closely with other teams to resolve more complex queries
Building positive relationships with customers
Managing multiple conversations and priorities while maintaining excellent service
Following company procedures relating to customer security, compliance and data protection
Consistently meeting service and quality standards
What we're looking for
Be based in Ceuta
Native-level Spanish
Have strong English language skills
This is particularly important. You will be working within an international business where English is used internally, so you must be confident communicating professionally in both spoken and written English.
Have previous customer service experience
This could come from a variety of backgrounds, including:
Hospitality
Travel or airlines
Banking or financial services
Retail
Telecommunications
Technology
Online/e-commerce businesses
Gaming or sports betting
Previous gaming experience is NOT required.
You'll be joining a successful, international and technology-led business offering an excellent environment in which to develop your customer service career.
You'll receive training and ongoing support, so you don't need previous experience within the gaming sector. We're much more interested in finding people with the right customer service skills, attitude and language ability.
There are also genuine opportunities to learn, develop and progress within a large international organisation.
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