Customer Service Representative (Danish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Customer Service Representative for their Benalmádena office.

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena, Spain

Work model: Hybrid (after trial)

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Danish-speaking banking customers
• Handle enquiries relating to customer accounts and banking services
• Assist customers with the use of online and digital banking services
• Resolve account, payment and transaction-related issues
• Provide accurate information and guidance regarding banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Identify and resolve customer issues efficiently and professionally
• Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:

• Fluent Danish (C2) both verbal and written. Sound command in English (B2+ level)
• Previous customer service or banking experience is an advantage
• Strong communication and customer service skills
• Good attention to detail when handling financial information
• Comfortable working with digital systems and software
• Ability to handle account, payment and transaction-related enquiries
• Professional and responsible approach when handling sensitive customer information
• Willingness to work on-site in Benalmádena.

BENEFITS:

• Excellent remuneration package and bonus structure
• Career development program and specialized courses
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.