Dutch Customer Service Advisor

Duties and Responsibilities:

• Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
  
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
  
• Use cheat sheets,guides andprotocolsprovided during the training
  
• Ensure customer satisfaction and provide professional customer support
  
• Identify when the issue should be re-assigned to another department
  
• Collaborate with other agents or teams in case of more complex cases
  
• Document each action taken in a CRM system in detail.
  

Requirements

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
  
• Good listening skills and ability to empathize with others
  
• Ability to solve issues in a timely manner
  
• Ability to work independently while being a team player at the same time
  
• Ability to cover shift rotation and be on time at the office.
  
• Be part of a dynamic and creative team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential