IT Support Agent ( XML, SOAP, REST, querying a SQL database ) PERM job in Mallorca Spain

IT Support Agent ( XML, SOAP, REST, querying a SQL database )

Location: Mallorca, Spain. Permanent with trial period. Salary: €18,000–25,000 gross per year, dependent on education and experience. Start of employment: ASAP. Travel requirements: 10–30 days per year.

Summary of Role

We are looking for a new colleague to join the IT Support and Integration department. You will be supporting and helping users of our web interfaces and partners connected to our system. Our team works daily with general questions, monitoring trends and performance, investigations of issues and finding solutions to help our support clients in the best possible way. Our IT support team is involved in all parts of our system, providing an overview of the entire business process from purchasing to selling.

Reporting and Key Relationships

• Reports to: Head of Support and Integrations.
• Key relationships: Third party and Dynamic Direct Connectivity partners, IT department.

Experience, Skills and Qualifications

• At least 2 years of experience providing technical support to end users.
• Knowledge of XML, SOAP, REST or similar.
• Experience with querying a SQL database.
• Self‑motivated and able to work well under pressure.
• Proven ability to operate and succeed in a fast‑paced environment with various competing priorities, independently and as part of a team.
• Excellent written and verbal communication skills.
• Fluency in English, both written and spoken.

Duties and Responsibilities

• Be one of the experts on our system and supplier connectivity.
• Monitor, maintain and optimize supplier integrations.
• Provide exceptional technical support in person, via phone, chat and email as appropriate.
• Create and maintain documentation and knowledge‑base articles.
• Diagnose, evaluate and resolve complex problem situations.
• Resolve tickets, including troubleshooting software issues.
• Report to and work with IT Operations team to resolve bugs.
• Perform UAT on bug fixes and new development.

Key Measures

• Ability to resolve tickets in a timely and correct manner.
• Success of supplier integrations.
• Resolution of reported incidents.
• Satisfaction of support customers.
• Attitude towards customers and colleagues.