Waiter/ Waitress

An Exhilarating Opportunity Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza. A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements. Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops. The Candidate As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.
 Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights! Key Responsibilities * Greets Guests with a Warm, Magnetic Welcome, setting the Tone for an Iconic, High-Energy Experience from the very First Moment. * Recognises and Remembers Guest Preferences, maintaining Meticulous Service Records to Enable Personalised Interactions. * Takes and Delivers Food and Beverage Orders with Accuracy and Flair, ensuring Dietary Needs and Special Requests are Thoughtfully Considered. * Presents Menus and Offers Tailored Recommendations, combining Product Knowledge with Guest Preferences and Ingredient Availability. * Demonstrates a Fearless Commitment to Service Excellence, consistently Upholding The Pacha Group’s Elevated Standards. * Embodies an In-depth Understanding of The Pacha Group’s Iconic Destinations, Menus, Events and Signature Concepts, enabling Intuitive and Confident Guest Engagement. * Uses Strategic Upselling Techniques to Highlight Specials, Promotions and Experiences that Enhance the Guest Journey and Drive Commercial Success. * Takes Ownership of Guest Concerns and Requests, responding with Poise and escalating to the Head of Department when necessary. * Processes Billing and Payments Seamlessly, in line with The Pacha Group’s Financial Control Procedures. * Collaborates with Fellow Pacha Family Members to Curate an Immersive Dining Atmosphere and Ensure Seamless Flow of Service. * Maintains Flawless Table Set-Up and Venue Presentation, contributing to an Alluring and Organised Environment. * Upholds World-Class Hygiene and Safety Protocols, ensuring Proper Handling of Utensils, Equipment, and Cleaning Procedures. * Supports Event Execution, playing a Key Role in Set-Up, Guest Flow, and Breakdown of Transformative Dining Experiences. * Attends Team Briefings and Training Sessions, contributing to Collective Growth, Product Knowledge, and Service Enhancement. The Team Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder! If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further! This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top!’ An Equal Opportunity Employer The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity. Sustainable Indulgence at The Pacha Group The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy. Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership,The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy. About The Pacha Group The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance. Find out more here: pacha.com About Pacha Hotel In the vibrant heart of Marina Botafoch, Pacha Hotel stands as a beacon of Ibizan hospitality, just a stroll away from Ibiza’s Old Town. Adjacent to the renowned Pacha Ibiza nightclub, the hotel offers unparalleled access to both the pulsating beats of the Pacha Ibiza Night Club and the vibrant poolside at Destino Five Ibiza. Pacha Hotel exudes modish contemporary style for the discerning global traveller, where the prime location becomes an experience in itself, blending convenience with the allure of the world-famous Ibizan atmosphere. Requisitos mínimos: What We’re Looking For • Previous experience of 1-2 years in a Luxury Hotel environment as a waiter/waitress is a plus. • Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. • Highly Enthusiastic, Motivated, Energetic, and Ignites the Spirit of The Twin Cherries by going Above and Beyond to Exceed Expectations. • A Proactive Nature and Eye for Detail, ensuring every aspect of the operation is curated to perfection. • Champions Creative Problem-Solving, Independent Decision-Making, and Boundary-Breaking Performance. • Brings Unmatched Commitment to Role Responsibilities, exceeding Expectations and Taking Pride in Every Task. • Builds Magnetic Connections with Guests and Pacha Family Members Alike, through Exceptional Interpersonal Skills. • Exceptional skills in Improving Customer Satisfaction and Addressing complaints with tact, showcasing a commitment to maintaining Industry-Leading Standards. • Maintains an Insta-Worthy Appearance at All Times, Aligned with The Group’s Signature Grooming Standards. • Flexibility to Work a Range of Shifts, including Weekends and Holidays, in Line with the Dynamic Needs of The Pacha Group’s High-Energy Operations. • Impeccable Communication Skills, both Verbal and Written, with Fluency in English and Spanish. Additional Languages are a definite Plus. • Holds the Legal Right to Work in Europe, including any Required Visas or Work Permits, in Full Compliance with Local Regulations. • Personally Settled on the Island with Accommodation Already Arranged is a Must. • Brings a Welcoming Energy, Outgoing Presence, and Enthusiastic, ‘Can-Do!’ Attitude that Sparks the Spirit of The Twin Cherries.

REQUISITOS