Key Account Manager

Everything you are looking for and more

We are looking for a Key Account Manager to join our Commercial team. In this role, you will be responsible for driving business growth by expanding existing strategic accounts and identifying new commercial opportunities across our last-mile solutions, including Home Delivery, Out of Home and Fulfillment services.

You will build long-term relationships with key customers, understand their operational and digital commerce needs, and work closely with cross-functional teams to deliver value-added logistics solutions. Combining a strong commercial mindset with knowledge of e-commerce ecosystems, you will play a key role in supporting InPost's ambitious growth strategy. 

What responsibilities and objectives will you have?

• Drive revenue growth by expanding the business with existing strategic customers through new products and services.

• Identify and develop new commercial opportunities within the current customer portfolio.

• Understand customers' operational, technological and e-commerce needs to design tailored logistics solutions.

• Collaborate closely with Operations, IT and Marketing teams to ensure successful integrations, onboarding processes and service improvements.

• Build and maintain strong relationships with key stakeholders, acting as a trusted business partner.

• Monitor market trends, competitor activity and customer needs to identify growth opportunities.

• Prepare commercial proposals, presentations and business performance reports.

• Contribute to the company's expansion strategy by promoting innovative last-mile solutions across new markets and business segments.
  

Well, what will the requirements be?

• 3–5 years of experience in Business Development, Key Account Management or Commercial Expansion, preferably within logistics, technology or e-commerce industries.

• Solid understanding of last-mile delivery solutions, including Home Delivery, Out of Home (PUDO & Lockers) and Fulfillment services.

• Knowledge of digital commerce ecosystems, including marketplaces, checkout processes, order management platforms and integration software.

• Proven ability to manage strategic customer relationships and negotiate commercial agreements.

• Strong analytical skills with the ability to identify market opportunities and translate customer needs into business solutions.

• Advanced English level (written and spoken).

• Proficiency in CRM platforms and Microsoft Office.

• Excellent communication, negotiation and stakeholder management skills.

• Proactive, autonomous and results-oriented mindset, with the ability to thrive in dynamic and fast-paced environments.

• Strong planning, prioritisation and cross-functional collaboration skills.
  

What We Offer

• The opportunity to contribute directly to the expansion of InPost’s smart locker network across Iberia.

• A role with significant autonomy and visibility within the commercial organization.

• Collaboration with cross-functional teams and exposure to key strategic partners.

• A dynamic, growing environment where your impact is measurable and recognised.

Why join us?

At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.

• CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.

• OWN IT: We take responsibility, act with initiative, and proactively drive solutions.

• DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.

• MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.

• WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.