Night Guest Service Agent

REMS is number 1 on Airbnb Málaga in terms of revenue and quality.

We provide great holiday experiences to our guests and high-end real estate management services to our clients; purchase, design, and property management in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow, and establish itself as a leader in the industry.

The Night Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming, and assisting them during their stay while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

What you will do

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communicate with the Property Management, Cleaning, and Maintenance Departments on the specific operational needs.

Skills and Qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Be reactive, adaptive, and able to improvise while facing issues.
• Have strong customer relationship capabilities.
• Experience as a receptionist in a hotel or Airbnb apartments is a plus.
• A Bachelor’s degree in a relevant field is a plus.

Conditions and Benefits

Location

Malaga Historic Center.

Schedule

5 days/week, 5-8 hours/day.
Detailed schedule will be defined every month.

We conduct in-person or online interviews to get to know you better.

Offer

Final interview with our General Manager and a job offer.

Fill in this form and our recruiters will consider your application.