Assistant Director of Human Resources

ASSISTANT DIRECTOR OF HUMAN RESOURCES

The Ritz-Carlton Tenerife, Abama

JOIN OUR TEAM!

The Ritz-Carlton Abama Resort, Tenerife, is one of the island's most renowned luxury resorts. Set in an exceptional location overlooking the Atlantic Ocean, the resort combines luxury, nature, outstanding gastronomy, exceptional service, and unforgettable guest experiences.

We are looking for an Assistant Director of Human Resources to join our leadership team and contribute to the development of our people, culture, and employee experience across the resort.

This is an exciting opportunity for an experienced HR professional who is passionate about hospitality, people development, and delivering excellence in a luxury environment.

Who Are We Looking For?

Are you passionate about people, hospitality, and creating an exceptional employee experience?

As Assistant Director of Human Resources, you will support the Director of Human Resources in leading and implementing the resort's people strategy while ensuring excellence in day-to-day HR operations.

You should be comfortable working in a fast-paced, multicultural luxury hospitality environment and be able to handle sensitive employee matters with professionalism, empathy, confidentiality, and discretion.

You will play a key role in fostering a positive, inclusive, and high-performance culture, partnering closely with department leaders and employees across the resort.

We are looking for a proactive, approachable, and business-oriented HR professional with excellent communication skills, strong organizational abilities, and a genuine passion for helping people.

Your Responsibilities

• Ensure compliance with Spanish labor legislation, collective agreements, and applicable company policies. 
• Contribute to workforce planning, staffing analysis, and organizational effectiveness.
• In conjunction with the Director of Human Resources, lead HR projects, audits, meetings, and initiatives at resort and Marriott level.  
• Support the Director of Human Resources in the implementation of the resort's people strategy and HR initiatives.
• Act as a trusted HR partner to department leaders and employees, providing guidance and support on people-related matters.
• Support recruitment, selection, onboarding, and talent attraction initiatives.
• Ensure an excellent employee onboarding experience aligned with The Ritz-Carlton culture and service philosophy.
• Support performance management, employee development, and succession planning processes.
• Support the implementation of Marriott International and The Ritz-Carlton HR policies, procedures, and standards.
• Provide guidance to managers on employee relations, performance, attendance, conduct, and workplace matters.
• Handle employee concerns and sensitive situations with professionalism, empathy, confidentiality, and discretion.
• Support disciplinary and grievance processes in accordance with company policies and applicable legislation.
• Monitor and develop HR metrics in conjunction with HR Director and prepare relevant reports to support business and people’s decisions.
• Support payroll and HR administration processes, ensuring accuracy and compliance.
• Ensure that confidential employee records and HR documentation are being hold accurately. 
• Collaborate with department leaders to identify staffing challenges and develop effective people solutions.
• Support the HR team in maintaining a high level of service to employees and internal stakeholders.

What We Expect From You

We are looking for an experienced, multi-faceted HR professional with a genuine passion for hospitality, people development, and organizational excellence, who will have the potential to take on broader responsibilities as the role evolves. 

We particularly value:

• A minimum of 3 years in an HR Manager (or above) capacity in a complex, luxury hospitality environment. 
• Strong knowledge of Spanish labor legislation and HR best practices.
• Proven previous experience in Human Resources, preferably within luxury hotels, resorts, or high-end hospitality environments. 
• Experience with HR systems and digital HR tools is essential. 
• Bachelor's degree in Human Resources, Business Administration, Psychology, Labor Relations, Hospitality Management, or a related field.
• Experience in recruitment, employee relations, performance management.
• Genuine passion for people, hospitality, luxury service, and employee experience.
• Experience supporting managers and employees across multiple operational departments.
• Strong understanding of employee engagement and organizational culture.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to build trusted relationships with employees and leaders at all levels.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic and demanding environment.
• High level of confidentiality, integrity, professionalism, and discretion.
• Proactive, solutions-oriented, and business-minded approach.
• Strong analytical and problem-solving skills.
• Ability to work effectively within a multicultural and international team.
• Fluency in Spanish and English.
• Knowledge of additional languages will be considered an advantage.
• Valid work authorization in Spain.

What We Offer

• Attractive salary above market standards.
• Travel the world with special rates at more than 9,500 Marriott hotels through the Explore Rate, also available for family members and partners.
• Enjoy our gastronomic offering with a 20% discount at our hotels and up to 50% throughout the resort.
• Up to 75% discount on flights if you are a Tenerife resident.
• Special birthday gift.
• After one year of service, enjoy the resort as a guest and experience it from the other side.
• Extra annual payment and bonus based on performance. 
• Innovative training and professional development programs.
• Career growth opportunities within an international company.
• Complimentary meals in the employee cafeteria during working hours.
• Laundry service.
• Employee celebrations and events, including outings, anniversaries, special weeks, and other activities.
• Activities and initiatives aimed at making a positive contribution to the community.

(All benefit and bonus programs are subject to the company's internal regulations and applicable tax and social security laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.)

An Opportunity to Grow in Luxury Hospitality HR

Working as an Assistant Director of Human Resources at The Ritz-Carlton Abama  Resort means becoming part of a team where people are at the heart of the guest experience.

You will have the opportunity to work in a high-profile luxury resort, partnering with leaders and employees across different departments and contributing directly to the development of a strong service culture.

You will be part of an environment where leadership, professionalism, empathy, innovation, and attention to detail are essential.

Every day will be an opportunity to develop people, strengthen teams, support business leaders, and contribute to an employee experience that reflects the same level of excellence we strive to provide our guests.

As part of The Ritz-Carlton, you will learn and embody our Gold Standards, including our Credo, Employee Promise, and Service Values.

We believe everyone can reach their full potential when given an environment where they are empowered to be creative, thoughtful, passionate, and proud of the work they do.

Have We Inspired You?

If you would like to develop your career in Human Resources within luxury hospitality and become part of The Ritz-Carlton Tenerife, Abama  team, we invite you to apply through Marriott Careers with your application documents. Join a team where people, leadership, and attention to every detail come together to create an extraordinary employee and guest experience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.

At more than 100 award-winning properties around the world, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain in the memory long after the stay.

Every day, we set the standard for unique and exceptional luxury service around the world, and we take pride in delivering excellence in the care and comfort of our guests.

By joining The Ritz-Carlton, you join a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.