- Lead in maximizing sales and profitability through the effective management of store operations and excellent customer service.
- Show solid commercial awareness and implement initiatives to drive sales performance.
- Understand local market trends and competition and communicate this information to the line manager.
- Understand and improve store performance by analysis of reports and KPIs such as conversion rate, units per transaction, and average transaction value.
- To monitor all shop overheads, i.e. electricity, stationery, etc., ensuring budgets are adhered to maximize shop profitability.
- Manage the inventory count cycles from the retail channels, lead stock takes, identifying opportunities to reduce shrinkage and improve the investigative procedure
- Support the field teams in monitoring the stock in transit and liaise with internal departments to develop robust processes that contribute to reducing aged stock in transit and stock losses
- Acting as a true retail specialist, with a deep understanding of the different retail channels, advise the business as to the impact of any policies, procedures, or initiatives on these channels and other related departments
- Proactively support the implementation of any new policies, procedures, or initiatives into the retail channels, mitigating risk and optimizing efficiencies
- Identify operational inefficiencies across departments and deliver alternative solutions to maximize efficiency
- Develop and implement retail operations-related training to store teams
- Support field leadership and finance on the target phasing processes, ensuring accurate reporting by the agreed timelines
- Manage the inventory count cycles from the retail channels, identifying opportunities to reduce shrinkage and improve the investigative procedure
- Support the field teams in monitoring the stock in transit and liaise with internal departments to develop robust processes that contribute to reducing aged stock in transit and stock losses
- Support any other tasks that maybe be necessary and requested
- Give clear direction, advice, support, and guidance to staff, focusing on delivering the required customer service and sales standards.
- Oversee all shop administration ensuring all head office instructions are actioned and staff fully advised of product changes and developments as necessary. To implement any promotional or training initiatives as required.
- Give staff clear training, direction, advice, support, and guidance, focusing on delivering the required standards.
- Ensure operational excellence is achieved in the back-of-house areas and that the store achieves compliance with policy, procedure, and legal requirements.
- Maximize the in-store use of staffing budgets, ensuring best practices regarding staffing levels and rotas.
- Recruit, train, and develop a team of talented individuals, ensuring staff is motivated to see the store succeed and prepared continuously.
- Minimize staff turnover by practicing the retention skills necessary to build a high-performing team that operates effectively within a motivating store climate.
- Ensure compliance with policies and procedures
- Extensive experience as Store Manager, Department Manager, District Manager, or Area Manager.
- Experience with leading teams
- Living in Barcelona
- Fluent English speaker.
- Excellent verbal and written communication skills
- You recognize our result fields and have a proven track record.
- Confident and empathic personality with the drive to share success as one team.
- Experience with solving complicated Employee Relations cases.
- Extensive experience in leading a top level of customer service in a brand retailer.
- Intuitive communication skills, respectful, and you know how to inspire and motivate.
- Ability to multitask
Oferta de empleo publicada 18 días atrás
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