Director of Operations

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are seeking a Director of Operations to join the team at SLS Barcelona. The Director of Operations is a key member of the Executive Committee, acting as the General Manager's closest operational partner and ensuring the seamless day to day delivery of an exceptional guest experience. Reporting directly to the General Manager, this leader works in close coordination with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness to ensure consistency, alignment, and excellence in daily execution.

This is a hands-on leadership role, deeply embedded in daily operations. You lead from the floor, alongside department heads. The rhythm of a five star hotel means this role calls for full flexibility of schedule, including evenings and weekends.

• Partner closely with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness, acting as their day to day operational reference point to ensure consistency, efficiency, and service excellence across all touchpoints.
• Collaborate with Executive Committee members to ensure financial targets, KPIs, and service standards are achieved.
• Act as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them.
• Be present on the floor during peak periods, including evenings and weekends, anticipating issues before they affect the guest experience. This is a full operations role, and flexibility of schedule is a core requirement.
• Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations.
• Support the development and implementation of operational strategies for Rooms, F&B, and Spa & Wellness, driving consistency, efficiency, and service excellence.
• Oversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices.
• Ensure a consistently elevated guest experience across all touchpoints, taking direct ownership when recovery is needed.
• Monitor performance, costs, and productivity to drive efficiency and profitability.
• Support budget management and sustainable operational results.
• Drive continuous improvement in service delivery, operational processes, and guest experience.
• Ensure strong interdepartmental coordination to deliver a seamless guest journey.
• Contribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager.

Qualifications

What we are looking for...

• Partner closely with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness, acting as their day to day operational reference point to ensure consistency, efficiency, and service excellence across all touchpoints.
• Collaborate with Executive Committee members to ensure financial targets, KPIs, and service standards are achieved.
• Act as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them.
• Be present on the floor during peak periods, including evenings and weekends, anticipating issues before they affect the guest experience. This is a full operations role, and flexibility of schedule is a core requirement.
• Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations.
• Support the development and implementation of operational strategies for Rooms, F&B, and Spa & Wellness, driving consistency, efficiency, and service excellence.
• Oversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices.
• Ensure a consistently elevated guest experience across all touchpoints, taking direct ownership when recovery is needed.
• Monitor performance, costs, and productivity to drive efficiency and profitability.
• Support budget management and sustainable operational results.
• Drive continuous improvement in service delivery, operational processes, and guest experience.
• Ensure strong interdepartmental coordination to deliver a seamless guest journey.
• Contribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.