IT Field Engineer

IT Field Engineer

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining a positive, professional, customer service mindset to serve your IT customers. You will also learn the ropes of a complex, full‑stack environment and work closely with senior technical staff (Windows, Linux, VMWare, SQL, Storage) to support and maintain critical IT infrastructure. This is a foundational role for someone passionate about operations and automation, eager to apply classroom knowledge to real‑world corporate policies and procedures. This position is in our Tokyo Office and primarily supports Japan users onsite and other users in JAPAC regions remotely.

• Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades in accordance with standard operating procedures.
• Receive detailed instructions on day‑to‑day maintenance and troubleshooting tasks and work on project tasks with guidance from senior IT & AV engineers.
• Apply company policies and procedures to resolve routine technical issues.
• Provide first‑line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems.
• Work under supervision to understand and execute existing scripts to increase operational efficiency.

Qualifications

• Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 2-3 years, or 5-10 years of relevant professional experience.
• Fundamental understanding of Microsoft Technologies, macOS, basic networking, and virtualization concepts.
• Recent hands‑on technical support experience with Windows 11, macOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.
• Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support.
• Strong desire to learn Windows/Intune, macOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools.
• Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks.
• Passion, drive, energy, and a great attitude; comfortable following established practices as you develop professional skill set.
• Business level Spanish and English both in written and verbal.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Ver el correo electrónico en click.appcast.io.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. We will not sponsor applicants for work visas for this position.