Customer Specialist with English (native level) and Spanish

This position is at Adecco Spain

The selection process will be fully managed by Adecco Spain.

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Are you looking for a high level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English (a native level) and fluent in Spanish? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities. Key Responsibilities: - Handle inbound customer calls, providing assistance with mobility services and Connected Drive features. - Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies. - Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment. - Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts. - Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups. En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas **Requisitos** - Fluency in English (Native or C2 Level). High level of Spanish (C1). - Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. - Previous experience with customer service, offering technical support with knowledge of following standards and procedures. - Advanced user of MS Office - Able to handle stressful situations. - Teamwork spirit. Organized. Curious and hunger to learn more. **¿Qué ofrecemos?** - Monday to Sunday. 39 hours week 16:00 to 00:00, - ETT - 4-Month Temporary Contract with Potential for Permanent Position - 22.000 - 24.000 gross/annual.

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