EMEA Quality Performance Engineer

The EMEA Quality Performance Engineer is responsible for owning end‑to‑end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership.

The role primary focus is on quality execution, repair partner governance, and value delivery, and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities.

The role combines Quality Performance Management accountability with engineering depth, acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards, ensuring consistency, scalability, and efficiency across the global repair network.

Key Responsibilities

Commodity Quality & Engineering Ownership

• Own quality performance for assigned repair partners and commodity portfolio and ensure alignment with global targets;
• Drive proactive risk identification and ensure rapid containment and resolution;
• Lead corrective actions across repair partners and product lines.

Escalation Management & Root Cause Analysis

• Own end‑to‑end resolution of complex quality and engineering escalations;
• Lead structured Root Cause Analysis and ensure implementation of sustainable corrective actions;
• Coordinate with Global Engineering, GBU, suppliers, and operations to close issues effectively.

Repair Partner Engineering Governance

• Own engineering governance of assigned outsourced repair partners;
• Drive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF…);
• Establish and run governance cadence (performance reviews, audits, escalation loops…).

Repair, Yield & Value Capture Execution

• Drive repair yield improvement and waste reduction initiatives aligned with business targets;
• Identify, prioritize, and execute value capture opportunities linked to repair and operations;
• Translate quality issues into measurable cost impact and corrective actions.

Product Lifecycle Execution & Serviceability

• Own execution across product lifecycle stages (NPI → sustaining → end‑of‑life);
• Ensure service readiness and quality stability during NPI ramp;
• Provide structured serviceability feedback to Global Engineering and GBU;
• Influence product improvements through field data and repair insights.

NPI Service Readiness

• Ensure repair readiness for new product introductions (NPIs);
• Identify readiness gaps and drive mitigation actions;
• Validate deployment of global standards and repair capabilities.

Global Technical Documentation Ownership

• Own creation and maintenance of global technical documentation for assigned commodity scope;
• Ensure documentation is aligned, standardized, reusable, and applicable across regions;
• Incorporate field learnings, RCA insights, and partner feedback into documentation updates;
• Support global deployment of documentation and ensure alignment with repair operations.

Partner & Operational Engineering Support

• Provide technical guidance to regional operations, planning teams, and repair partners;
• Act as primary interface for quality and engineering issues within assigned repair partners and commodities;
• Support operational decision-making with engineering insight and data.

Global Standardization & Continuous Improvement

• Operate within global processes, tools, and governance framework;
• Contribute to global consistency through standardization of repair and engineering practices;
• Reduce single points of failure (SPOFs) through knowledge sharing and documentation ownership.

Education & Experience

• Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Industrial or related field);
• 4+ years of experience in quality engineering, product support, repair operations, or similar roles;
• Experience managing suppliers or repair partners in a global environment preferred;
• Experience with complex electromechanical systems (printing or similar) preferred;
• Experience with technical documentation, repair engineering, or serviceability is a strong advantage.

Skills & Capabilities

• Strong root cause analysis and problem-solving skills;
• Solid understanding of repair processes, serviceability, and lifecycle engineering;
• Experience with supplier/partner governance and performance management;
• Ability to balance operational priorities with structured engineering deliverables;
• Data-driven mindset with ability to analyze trends and drive actions;
• Strong communication and stakeholder management skills;
• Ability to operate in a global, matrixed environment with high autonomy.