Technical Support Advisor - Danish - Malaga

Position: Technical Support Advisor

Location: Malaga, Spain

Work model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal

• Provide support to client’s employees in the operation of user systems and peripheral devices

• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests

• Be accessible and provide a first resolution rate by using internal knowledge databases

• Cooperate with client’s 2nd level service organizations and external service providers.

REQUIREMENTS:

• Have a proficient or bilingual level of Danish and advanced English (minimum C1)

• Experience in 1st or 2nd level IT support, ideally in a large company environment

• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software

• Have an analytical approach to complex issues

• Have experience in ITSM ticket systems (ideally in ServiceNow)

• Knowledge of processes according to ITIL V4 good to have

• Have high customer and service orientation and high sense of responsibility

• Have a reliable and systematic way of working

• Are willing to learn and develop technical and soft skills

• Have high motivation and willingness to work in a global team.

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Full paid training on the company and the project

• Career development programs, specialized courses, and language classes

• Dynamic and creative team with a positive and friendly atmosphere

• Guidance and tools to reach career potential

• Work schedule: Monday to Friday from 09 AM - 06 PM (39 hours a week)

• Office in the centre of Malaga