Product Owner Project Manager - ServiceNow

Barcelona | Hybrid

7+ years of professional experience

Capitole keeps growing and we want you to be part of the journey!

We are looking for a Product Owner / Project Manager - ServiceNow to join our team in Barcelona and contribute to a large-scale international project.

You will be responsible for driving the evolution of ServiceNow as an ITSM platform , connecting business needs with technical teams and ensuring the right prioritization and delivery of platform improvements.

The role combines Product Ownership, Project Management and functional ServiceNow expertise , with a strong focus on ITSM, platform governance and CMDB.

What will you do?

• Drive the evolution and adoption of the ServiceNow platform across different regions.
• Own and prioritize the backlog, roadmap and platform enhancements.
• Gather and analyse requirements from Business, IT and Security, translating them into functional and technical requirements.
• Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables.
• Work closely with technical teams, regional leads, vendors and other stakeholders.
• Ensure alignment between ServiceNow capabilities, ITSM processes and business needs.
• Contribute to ServiceNow platform governance and continuous improvement.
• Lead and support CMDB governance, ensuring data quality, consistency and completeness.
• Coordinate initiatives related to Configuration Management, Service Catalog and Asset Management.
• Monitor platform and process performance through KPIs and dashboards.
• Promote standardisation and continuous improvement of global ITSM processes.

What are we looking for?

• 7+ years of professional experience in IT environments.
• Experience managing ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role.
• Hands-on experience managing backlog, priorities, roadmap and platform enhancements.
• Strong knowledge of ServiceNow and ITSM.
• Experience with ITIL processes, particularly Incident, Change, Request and Configuration Management.
• Experience with CMDB Management and Governance, including data quality and consistency.
• CSDM knowledge is highly valued.
• Experience gathering and analysing business requirements and coordinating their implementation with technical teams.
• Knowledge of Service Catalog, workflows, integrations and/or automation within ServiceNow.
• Strong experience coordinating multiple stakeholders, technical teams and vendors.
• Experience working in international and matrix environments.
• Fluent English is essential.

Why join this project?

• People first -- diverse and inclusive culture in an international environment.
• Work on high-impact Data & Insights initiatives across business performance , operations , finance , and commercial domains.
• Help shape how data supports strategic decision-making across a large international organisation.
• Explore the evolution of AI-driven analytics , productivity tools , and data discoverability.
• Contribute to self-service analytics , data products , and scalable reporting practices.
• Work closely with business and senior stakeholders , turning complex data into meaningful insights.
• High team stability and collaborative culture.
• €1200 per year training budget and continuous learning opportunities.
• Flexible compensation model.
• Private health insurance and benefits package.
• Flexible working hours and hybrid model.
• Wellhub: fitness, wellness, and mental health support.
• Football and paddle tennis teams sponsored by Capitole.
• Team buildings , global events , and strong tech communities.

Information Security Notice

• The employee will have access to confidential information related to Capitole and the assigned project.
• Compliance with internal security and information protection policies is mandatory.
• NDA signature required.

Empowering People, Unlocking Innovation.