F&B Supervisor

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, as the F&B Supervisor is responsible for overseeing daily restaurant operations, supervising the service team, ensuring exceptional guest experiences, maintaining high service standards, and supporting smooth coordination between front‑of‑house and kitchen teams.

Responsibilities

• Leading and supporting the team to ensure smooth, guest‑focused service across all outlets.
• Providing guidance, feedback, and training to develop team skills and performance.
• Delivering attentive, professional service and creating memorable guest experiences.
• Maintaining excellent product knowledge and promoting food, beverage, and service offerings.
• Upholding Mandarin Oriental’s high standards of service, hygiene, and cleanliness.
• Ensuring accurate accounting and adherence to operational procedures.
• Taking ownership of problem‑solving and supporting the team in daily challenges.
• Stepping in for Restaurant Management when needed and prioritizing personal performance and development.

Qualifications

• Degree in Hospitality Management or a related field.
• 2–3 years’ experience in a similar role, ideally in luxury hospitality.
• Proven experience leading and developing teams in Food & Beverage.

Technical Skills

• Efficiently manage staffing, shift planning, and daily operational needs.
• Maintain high standards in menu presentation, table setup, and overall service flow.
• Handle guest enquiries and complaints professionally, escalating when necessary.
• Support training and on‑the‑job coaching, including role‑play exercises, to develop team skills and foster a positive work environment.
• Communicate clearly and proactively with colleagues and management to ensure smooth operations.

Our Commitment to You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.