Non-Financial Risk Solutions Specialist (1LoD)

At ING we are looking for Non-Financial Risk Solutions Specialist (1LoD)

Your role and work environment:

We are looking for a talented and enthusiastic Non-Financial Risk Solutions Specialist (1LoD) to join our Operational Design, Control, Sourcing and Resilience (ODCR) area. The increasing complexity of the regulatory environment, technological transformation, operational dependencies, and the rapid adoption of Artificial Intelligence require ING to strengthen its ability not only to identify and remediate risks, but to anticipate, prevent and structurally eliminate them. Within ODCR, this role will focus on building a more predictive, data-driven and prevention-oriented approach to Non-Financial Risk Management, bridging the gap between risk management, control design, and process design. The area is pivotal for our success. You will work in a multidisciplinary environment with Business Control, Operational Resilience & Business Continuity, Third Parties Management, Process Management and other key stakeholders to ensure ING remains safe, secure and resilient.

Activities the team members are working on include:

• Implementing and improving risk and control frameworks, methodologies and tooling.
• Identifying and assessing risks and early warning indicators before they become issues.
• Designing preventive controls, structural solutions and scalable improvements embedded into processes.
• Driving root cause analyses on material issues, incidents, audit findings and recurring weaknesses and events.
• Leveraging AI and cut-edge tooling for automation to improve risk identification, monitoring, assurance and reporting.
• Enhancing ING’s risk culture through awareness, constructive challenge and practical guidance.
• Supporting Operational Resilience, Business Continuity, Sourcing and other Non-Financial Risk activities.

Your key responsibilities:

1. Risk Strategy & Governance: Support the implementation and continuous improvement of ING’s Non-Financial Risk framework, ensuring alignment with ING Group standards, local regulatory requirements, business objectives, customer expectations and legal obligations.
2. End-to-End Risk & Control Management: identification, policy implementation, control monitoring, control evaluation, remediation tracking and continuous efficiency improvements.
3. Root Cause Analysis & Structural Prevention: differentiating symptoms from structural causes and designing sustainable solutions.
4. Operational Resilience, Business Continuity & Third Parties support
5. Issue & Event Management: Promote effective end-to-end issue management.
6. Ownership, Planning & Capacity: Ensure proper assignment of owners and delegates for Non-Financial Risk processes, support annual planning with Business Control Partners, monitor plan versus execution and upscale dependencies, delays, blockers or capacity risks when required.
7. Stakeholder Management & Three Lines of Defence Coordination: Act as an entry point between business teams and specialised risk areas, collaborating with Tribes, Safe & Secure Officers, Business Control Partners, Compliance, Non-Financial Risk, CAS and global stakeholders.
8. Risk Culture & Awareness: Promote a healthy and robust risk culture.
9. AI & Risk Innovation: Apply Artificial Intelligence techniques and dashboarding to improve and automate risk management activities.

What are we looking for?

• You have deep knowledge of Non-Financial Risk & Control Management and (desirable) experience in banking products.
• You are analytically strong, detail-oriented and able to break down complex issues and identify relationships.
• You are skilled in root cause analysis and able to distinguish symptoms from structural causes.
• You can translate regulatory and risk requirements into clear business expectations, action plans and implementation activities.
• You are self-starting, critical, persistent and capable of driving improvements.
• You love to challenge the status quo and are eager to propose creative, scalable and preventive solutions to problems, using AI tools.
• You can organise your own work well and work independently as well as collaborate with a team.
• You are able to work with diverse stakeholders at different levels of seniority.
• You have an excellent command of English language, both oral and written and communication and stakeholder management skills.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfil you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Balance That Works. We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

• Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings.
• Our house will be your home.
• In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
• Health insurance. For you and all your family (spouse/partner and children).
• Life insurance. We help you protect what matters most to you.
• Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
• Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
• Banking benefits. Special loans with more beneficial conditions.
• Special mortgage conditions after 6 months working at the bank.
• And you can benefit from our pension plan after 1 month with us!
• More vitality and more belonging 360º care of the employee (physical, mental, social connection &purpose).
• Physiotherapy service on site.
• Clinics with professional, world-class athletes.
• Gympass service.
• Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
• International Remote work program.

Get to know Us

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside.

Our ambition in Sustainability is Empowering (y)our Sustainability journey.

We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA.

If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.