Retail Operations Specialist (Amazon Marketplace)

Company description

Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge.

Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer.

Overview

We are looking for a Retail Operations Specialist to support the day-to-day management and optimization of product catalogs across Amazon and other marketplace environments. This role will be responsible for ensuring catalog excellence, enhancing product discoverability, resolving operational issues, and driving digital shelf performance through accurate and compelling product content. The ideal candidate combines marketplace operations expertise with strong analytical skills and a proactive approach to problem solving in fast-paced eCommerce environment.

Responsibilities

Key Responsibilities

• Catalog Management & Content Optimization Create, maintain and optimize product listings, attributes, PDP (Product Detail Page) content, and enhanced content assets.
• Ensure product information accuracy, completeness, and compliance with marketplace guidelines. Support SEO-driven content optimization across titles, bullet points, product descriptions, keywords, and detail pages to improve discoverability and conversion.
• Marketplace Operations Monitor and resolve catalog-related issues, including listing suppressions, publication errors, variation issues, and attribute conflicts. Manage assortment updates, product launches, bundle creation, and content refreshes.
• Coordinate with internal teams and marketplace stakeholders to ensure smooth execution of operational activities.
• Performance Monitoring & Reporting Track and analyze key operational and commercial KPIs including: Stock availability Conversion rate Buy Box ownership Organic ranking Ratings and reviews Digital shelf quality Identify optimization opportunities to improve catalog health and overall marketplace performance.
• Produce regular reporting and insights to support business decisions and growth initiatives.

Qualifications

• Minimum 2 years of experience in Marketplace Operations, eCommerce Content Management, Catalog Management, or Digital Shelf Execution.
• Hands-on experience working with Amazon Vendor Central, Seller Central, or similar marketplace management platforms.
• Strong understanding of: eCommerce catalog structures Product content quality standards SEO best practices Marketplace policies and catalog governance.
• Experience managing high-volume operational workflows and troubleshooting catalog issues.
• Excellent organizational skills and strong attention to detail.
• Data-driven mindset with the ability to interpret performance metrics and translate insights into actions.
• Preferred Qualifications Experience within Retail Media, Marketplace, eCommerce, or Consumer Goods environments.
• Familiarity with digital shelf analytics tools and marketplace reporting platforms.
• Advanced Excel skills and experience working with large product datasets.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• Success Measures Success in this role will be measured through: Catalog accuracy and content quality.
• Timely resolution of catalog and operational issues.
• Improvement in PDP quality and completeness.
• Enhanced organic ranking and product discoverability.

Additional information

Why join us? Because we offer reasons such as:

• Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions.

We are certified as Great Place to Work , your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.