German and English Speaking Customer Service Agent (m/f/d) - 100% remote

Job Description

SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service. The position offers the opportunity to join an international team, represent a premium global brand, and build a rewarding career from the comfort of your home. Ideal candidates are customer-focused, motivated, and passionate about helping people.

YOUR ROLE

• Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
• Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
• Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
• Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
• Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
• Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.

YOUR SKILLS

• Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!).
• Customer focus: A genuine passion for service excellence and helping customers find the right solution.
• Professional experience: At least 1 year of experience in a customer-facing or service-oriented role.
• Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus.
• Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times.
• Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.

WHAT WE OFFER

• 100% Remote Work Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.
• AI at your fingertips  From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• SIXT Employee Benefits Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.
• International Environment Be part of a diverse, multilingual team spanning multiple countries and cultures.
• Professional Growth Access to training, development resources, and the chance to learn from a highly motivated, experienced team.
• Team Spirit Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.
• Stability & Purpose Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!