Technical Product Owner - Payments

About FERO:

FERO is building the next generation of eCommerce payment technology. We help merchants maximize conversion, streamline operations, and deliver seamless checkout experiences through our Smart Checkout platform, payment orchestration, merchant tooling, and data-driven insights. Our mission is to make online payments faster, smarter, and more profitable for merchants worldwide.

We're a fast-scaling startup where product decisions ship quickly and every team member has real ownership. You'll join at a moment where the products you launch will directly shape how thousands of merchants get paid.

About the role:

We're looking for a Technical Product Owner to drive the delivery of payment products end-to-end — from discovery and specification through launch and post-launch monitoring. You'll work at the intersection of engineering, payments partners, and merchants, owning the backlog for a technical team and making sure what we ship is measurable, reliable, and moves the needle.

This is a hands‑on role. You'll be as comfortable writing acceptance criteria for a webhook flow as you are presenting KPI dashboards to stakeholders or digging into a payout reconciliation discrepancy.

What You'll Do

• Own the product backlog for a technical engineering team: write clear user stories, define acceptance criteria, prioritize ruthlessly, and keep the roadmap aligned with business goals
• Run scrum ceremonies (sprint planning, refinement, reviews, retrospectives) and act as the day‑to‑day decision‑maker for the team
• Lead product launches across payments, checkout, and API‑driven features — coordinating engineering, QA, partners, and go‑to‑market
• Define, track, and report on product KPIs (conversion rates, authorization rates, error rates, adoption, latency) to monitor product health and inform prioritization
• Build and maintain dashboards that give the team and leadership real‑time visibility into product performance
• Translate technical constraints and API documentation into product decisions; work directly with engineers on integration scoping and edge cases
• Gather and synthesize feedback from merchants, support, and internal teams into actionable product improvements

What we are looking for

• 2–3 years of experience as a Product Owner, Technical PM, or similar role — or demonstrable experience launching products in payments, APIs, or eCommerce checkout
• Solid understanding of the payments domain: PSPs, authorization/capture/settlement flows, webhooks, refunds, payouts, and reconciliation
• Proven experience running scrum/agile processes for a technical engineering team
• Strong analytical skills: comfortable defining KPIs, working with data.
• Ability to read and write API documentation and discuss technical trade‑offs credibly with engineers; you don't need to code, but you need to speak the language
• Experience with eCommerce platforms (WooCommerce, Magento, Shopify) is a strong plus
• Structured communicator who can turn ambiguous discussions into clear tickets, specs, and decisions
• Comfortable in a fast‑moving startup environment with shifting priorities and high ownership

Nice to have

• Experience working with payment orchestration or multi‑PSP environments
• Familiarity with Jira/Atlassian tooling and Slack‑driven workflows
• Prior exposure to merchant‑facing or B2B SaaS products

What we offer

• High‑impact work with fast feedback loops (from week 1)
• A setup that rewards hustle: you help us get organised, we help you grow fast
• Clear path to owning more of support as we scale