TSSSA Manager - VIA Rail - Canada

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team: You will manage a dedicated team working diligently to deliver an essential service successfully collaborating with key stakeholders.

Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We're Looking For: We're seeking proactive individuals who align with our company KPI's and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

Organisation Structure

The successful applicant will act as a Stadler TSSSA Manager leading Engineering, Commissioning, Production, Warranty and TSSSA functions whilst embedded with VIA Rail. A fundamental requirement of the position is deployment to Valencia to conduct design reviews, build and commissioning support. This will be followed by relocation to Canada and provision of technical support to VIA Rail for the duration of the TSSSA contract. The role holder must be available to deploy to any VIA Rail location, depot, maintenance facility, route, operations centre or temporary project location as directed by Stadler and customer requirements.

Role Purpose

Develop and execute the long-term TSSSA support strategy, ensuring alignment with Stadler business objectives, contractual commitments, fleet performance targets, and VIA Rail operational requirements.

To provide strategic leadership of Stadler's Technical Support and Spares Supply Agreement (TSSSA) delivery for VIA Rail, ensuring safe, reliable and commercially successful fleet introduction and long-term operational support.

The role is accountable for leading multi-disciplinary teams, managing customer relationships, delivering contractual performance obligations, and driving reliability, maintainability and whole-life fleet performance throughout the locomotive lifecycle.

Main Goals

To deliver safety, reliability, availability, maintainability targets whilst ensuring compliance with TSSSA contractual deliverables, maintenance requirements and customer performance objectives.

HOW YOU CAN MAKE AN IMPACT

Commercial Accountability

Accountable for delivery of the TSSSA contract within agreed budget, resource allocation and performance targets whilst identifying opportunities for cost optimisation and contractual improvement.

Executive Stakeholder Management

Act as the Stadler representative for all TSSSA-related matters, building strategic relationships with VIA Rail executive stakeholders and leading governance, performance and escalation forums.

Direct Leadership

Provide visible leadership and direction to all TSSSA personnel, establishing clear objectives, performance expectations and professional development plans whilst fostering a high-performance, customer-focused culture.

Programme Management

Lead and coordinate TSSSA activities throughout the locomotive lifecycle from design and manufacture through testing, commissioning, fleet acceptance and in-service operation, ensuring seamless transition between project phases.

Leadership Accountabilities

• Lead all VIA Rail (Stadler) TSSSA activities across Canada.
• Develop and manage a geographically dispersed team of technical specialists and managers.
• Establish team objectives, performance measures and development plans.
• Lead customer governance meetings and executive reviews.
• Drive safety, quality, delivery and cost performance.
• Promote a culture of accountability, collaboration and continuous improvement.
• Ensure effective succession planning and workforce capability development.
• Act as the escalation point for complex operational, contractual and technical issues.
• Represent Stadler at customer, supplier and executive leadership forums.

Other key deliverables

• Act as the manager of maintenance representatives during fleet design reviews, ensuring maintainability, accessibility, reliability and life-cycle cost considerations are incorporated into the locomotive design.
• Review and provide feedback on design documentation from a maintenance and operational perspective.
• Plan, Maintenance Plan and Life Cycle Maintenance Schedule (LCMS).
• Ensure technical activities support compliance with TSSSA contractual deliverables, performance targets and maintenance requirements.
• Contribute to spares provisioning, supportability and maintenance resource planning activities.
• Operate Maintenance Management Systems such as SAP.
• Lead and manage onsite support to VIA Rail during their preventative maintenance activities.
• Provide technical reports, defect assessments and performance reviews.
• Lead and Manage the TSSSA Montreal Control Centre Managers

Canada Relocation & VIA Network Flexibility Clause

A fundamental requirement of the position is relocation to Canada and provision of technical support to VIA Rail for the duration of the TSSSA contract. The role holder must be available to deploy to any VIA Rail location, depot, maintenance facility, route, operations centre or temporary project location as directed by Stadler and customer requirements. During the design phase, the candidate is required to deploy to Stadler's Valencia site to undertake training and participate in design reviews where applicable.

HOW YOU WILL CONTRIBUTE

International Mobility Requirements

• Relocate to Valencia during design, manufacture and build phases.
• Deploy to United States testing locations.
• Relocate permanently to Canada for contract delivery.
• Travel to any VIA Rail site across Canada.
• Support on-call, shift and emergency response activities.

Leadership Competencies

• Strategic Leadership
• Commercial Acumen
• Programme Delivery
• Customer Relationship Management
• Change Management
• Influencing and Negotiation
• People Development
• Cross-Cultural Leadership
• Decision Making Under Pressure
• Risk Management

TSSSA Lifecycle Support

• Design reviews in Valencia.
• Build and commissioning support.
• Dynamic testing in the United States.
• Winter testing in Canada.
• Fleet introduction and acceptance activities.

YOUR CONTACT PERSON

Alexandra Frommer
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