B2B SaaS Account Growth Lead
Proton
Requirements
- 6+ years in Account Management, Customer Success, or Sales,
- Experience in B2B SaaS,
- Proven track record of driving expansion revenue and retention,
- Experience managing and developing teams,
- Strong commercial mindset (revenue + retention),
- Experience building processes from scratch,
- Ability to balance growth and customer success,
- Strong communication and stakeholder management,
- Language: English + Either French or German speaking preferred,
- Builder mentality,
- Proactive and ownership-driven,
- Customer-focused with a growth mindset,
- Comfortable operating in a fast-paced environment What the job involves
- We are looking for an Account Management Lead to build and scale our Account Management and Customer Success function,
- This is a high-impact, foundational role responsible for driving expansion revenue, improving retention, and ensuring customers realise value from Proton’s B2B products,
- You will lead a small team and work cross-functionally with Sales, Marketing, Growth, and Product to unlock growth within our existing customer base,
- Revenue Growth & Expansion,
- Own upsell and cross-sell targets across existing customers,
- Drive seat expansion and multi-product adoption,
- Build and manage a predictable expansion pipeline,
- Customer Success & Retention,
- Own onboarding, adoption, and retention strategy,
- Improve customer health and reduce churn,
- Build scalable customer success processes,
- Account Strategy,
- Define account segmentation and prioritisation,
- Develop account plans for high-value customers,
- Establish structured engagement models,
- Customer Engagement,
- Implement proactive engagement strategies,
- Run Quarterly Business Reviews (QBRs) with key accounts,
- Position Proton as a long-term xqbhyrx strategic partner,
- Team Leadership,
- Manage and develop Account Managers and Customer Success team members,
- Set clear KPIs and performance expectations,
- Coach the team on commercial and customer engagement best practices,
- Process & Systems,
- Build account management and CS processes from scratch,
- Develop workflows in CRM (HubSpot),
- Track expansion, retention, and growth metrics,
- Cross-Functional Collaboration,
- Partner with Sales, Marketing, Growth, and Product teams,
- Feed customer insights into product and go-to-market strategy
Oferta de empleo publicada Hace 2 meses
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