Quick Commerce Area Manager , EU CO Quick Commerce

Are you ready to be part of Amazon's most innovative and fastest-growing delivery service? We’re revolutionizing the retail landscape by building an ultra-fast delivery service that will delight customers across major European cities. Our Quick Commerce initiative focuses on bringing essential items to customers faster than ever before. As Speed Area Manager in Quick Commerce Central Operations, you will own the operational mechanisms, processes, and communication frameworks that enable seamless execution across the EU Quick Commerce network. You will lead business reviews, design and implement standard work, and drive continuous improvement initiatives that enhance performance, reduce defects, and scale operations. You will work closely with schedulers, site operators, delivery partners, and cross‑functional stakeholders to ensure operational excellence and protect the customer promise.

Key Job Responsibilities

• Lead and facilitate daily, weekly, and monthly business reviews across the Quick Commerce network, driving accountability and action on key performance metrics.
• Design and implement business review mechanisms that enable data‑driven decision making and rapid issue resolution.
• Deep dive on performance trends, identify root causes of defects, and drive corrective action plans across the network.
• Create and maintain performance dashboards and reporting mechanisms that provide visibility into operational health.
• Define and document standard operating procedures for shift handovers, ensuring seamless continuity of operations across time zones and shifts.
• Develop scalable standard work that enables consistent execution across multiple stores and markets.
• Create playbooks and operational guides for common scenarios, exceptions, and escalations.
• Design and implement quality control mechanisms to ensure adherence to standard work.
• Build and optimise communication mechanisms between Central Operations, stores, delivery partners, and cross‑functional teams.
• Establish clear escalation paths and communication protocols for operational issues.
• Facilitate information flow across shifts, ensuring critical context is preserved during handovers.
• Partner with operations teams, delivery partners, and stakeholders to align on priorities and resolve systemic issues.
• Act as an escalation point for complex operational challenges requiring cross‑functional coordination.
• Analyze large, complex datasets to identify trends, risks, and opportunities for improvement.
• Use data to inform operational decisions, capacity planning, and resource allocation.
• Maintain and report up‑to‑date and accurate statistics, management reports, and analysis.
• Translate data insights into actionable recommendations for leadership and operational teams.

A day in the life: You will balance leading business reviews with designing operational improvements and supporting live operations. Your day may include facilitating a network‑wide DBR, deep diving on delivery performance trends, collaborating with schedulers on shift handover protocols, partnering with site operators on process gaps, and analysing data to inform capacity decisions. You will continuously evaluate opportunities to improve delivery speed, quality, and cost while contributing to the long‑term strategy of Quick Commerce operations.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in program, project, or operations management.
• Experience owning end‑to‑end initiatives in fast‑paced, ambiguous environments.
• Strong experience using data, metrics, and analysis to drive operational decisions.
• Proven ability to influence cross‑functional stakeholders without direct authority.
• Advanced proficiency in verbal and written English and local language.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook).
• Background in real‑time operational environments.
• Previous experience within transportation or logistics, particularly in quick commerce, last‑mile delivery, or e‑commerce fulfillment.
• Experience working with Lean, Six Sigma, and Kaizen techniques.
• Working experience with programming and coding languages (SQL or Python).
• Experience designing or facilitating business review mechanisms.
• Experience building operational playbooks, standard work, or process documentation.
• Proven track record of driving process improvements that deliver measurable business impact.
• Experience working in a fast‑paced, high‑growth environment.
• Master’s degree or MBA in Operations, Engineering, Business, or a related field.

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