Solution Architect (Genesys Cloud) - Remote - UST España & Latam

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.

What we look for?

We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.

The selected candidate will be responsible for defining and implementing the technical requirements for Reporting (Historic and real-time) for the assisted channels (Contact center and Branches), collaborating with the Functional product owner.

Key Responsibilities:

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing
• Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards
• Design architectures supporting Multi-country deployments, SaaS multi-tenant environments and Embedded platform capabilities
• Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, Data platforms, Security platforms, Customer interaction systems, Internal and external enterprise applications
• Collaborate with Product Managers and Functional Product Owners to translate business requirements into scalable technical solutions.
• Participate actively in Architecture reviews, Technical governance, Backlog prioritization, Technical risk Management, Release planning and Platform evolution strategy
• Support engineering teams during implementation and technical decision-making processes.
• Maintain technical architecture documentation updated in Confluence and related repositories.

Mandatory requirements:

• Proven experience in Solution Architecture, Enterprise Architecture or Technical Leadership roles related to Data management and Reporting
• Strong experience designing scalable architectures for SaaS platforms and enterprise systems.
• Deep understanding of Cloud-native architectures, API-based integrations, Event-driven architectures, Omnichannel platforms, Data and analytics ecosystems
• Strong knowledge of SaaS multi-tenant architectures, Security and identity Management, RBAC and authentication models
• Experience working with Cloud platforms and Integration ecosystems
• Experience collaborating with cross-functional Product and Engineering organizations.
• Ability to drive technical alignment across multiple teams and stakeholders.
• English proficiency

Technologies Expected

• AWS / Azure / Cloud-native architectures
• Genesys Cloud / Microsoft Dynamics 365
• REST APIs / Event-driven architectures / Kafka / Event Bus
• Data Lake / Data Platforms / Realtime processing / Historical analytics
• OAuth2 / RBAC / Identity & Access Management / Security governance
• Jira / Confluence

¿What can we offer?

- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

- `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)

- Free access to several training platforms

- Professional stability and career plans

- UST also, compensates referrals from which you could benefit when you refer professionals.

- The option to pick between 12 or 14 payments along the year.

- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

- UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate. xqbhyrx

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.