Regulatory Case Specialist (They/She/He) (French)

Regulatory Case Specialist (They/She/He) (French)

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As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team. This role will be based in our Barcelona office, managing consumer regulatory complaints and reporting directly to the VIP Customer Communications Team Lead. It offers the chance to work across multiple eDO business areas, gaining knowledge in e-commerce, tourism, consumer and data protection regulations.

Key Responsibilities

- Manage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases;

- Manage data protection consumer rights cases;

- Collaborate on coordinating legal inquiries with legal counsels related to customer complaints to ensure excellent service;

- Support other VIP tasks such as VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members;

- Support VIP Communications projects by collaborating with the team members when required;

- Measure, analyse and report on the results of initiatives.

Required Qualifications

- Background in tourism is required in daily work;

- Experience with CRM tools;

- Ability to work with G‑suite;

- Excellent writing and communication skills, with native‑level French legal vocabulary and grammar;

- Proficient level of English; Spanish is a plus.

Personal Skills

- Passionate for the travel industry;

- Acute sense of judgement, tact, diplomacy and crisis communication;

- Analytical capacity, problem‑solving mindset and organisational skills;

- Customer‑oriented, comfortable working under pressure and prioritising, with a passion to learn and a strong teamwork attitude;

- Ability to negotiate on a win‑win perspective.

Valuable

- Experience in legal case management tourism‑related (GDPR, tourism and consumer regulations);

- Other languages an advantage (German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera, Galician);

- Experience in PR, media relations, VIP management and/or social media management;

- Experience handling VIP accounts and/or sensitive customer complaints;

- Knowledge of GDS Amadeus and/or Galileo;

- Proven successes in both traditional and interactive claims channels.

Benefits

- Rewarding compensation package – Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance‑based bonuses, birthday day off, discounts and partnerships, relocation support and equipment options;

- Career growth opportunities – personalised career paths and the eVOLVE Program, internal mobility opportunities;

- Flexible work – hybrid home‑office model focused on outcomes, aim for work‑personal balance;

- Well‑being and culture – flexible schedule, free fruit, coffee and tea, after‑work events, sporting and music communities;

- Innovative environment – agile mindset, high performance, learning, growth, recognition.

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. xqbhyrx Each one of them is unique and the respect for their uniqueness is and will always be a passion and motivation.

Apply now!

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