IT ServiceDesk Specialist (They/She/He)

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience---fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you're here, it's because you're looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, 200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

• Our strong culture and non-vanilla personality.
• A Talent House.
• Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts...

YOUR MISSION

Join our IT ServiceDesk team in vibrant Barcelona! We're looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you'll tackle challenges, enhance your technical skills, and help keep our operations running smoothly, making a real difference behind the scenes!

THE JOURNEY

• Provide timely & effective support for all IT systems.
• Resolve Layer 1 and 2 level incidents and service requests.
• Develop and maintain documentation and procedures.
• Administrate and operate different IT tools and systems.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• A degree in Computer Science or relevant experience.
• 3 years of relevant full-time experience in IT ServiceDesk.
• Experience supporting Windows and MacOSX environments.
• Experience supporting SaaS tools: Google Workspace and Slack services.
• Experience with Atlassian's JIRA Service Desk. Bonus for having knowledge in creating/maintaining automations and SD portal creation/configuration.
• Good problem-solving and analytical skills with a technical mindset.
• Great communication skills and solution-oriented approach.

Nice To Haves

• SaaS/Cloud tooling administration experience,
• OneLogin (SSO) Administration experience (groups and mappings),
• Agentic AI experience

Additional Information

WE BELIEVE DRIVEN TALENT DESERVES

• An enticing equity plan *if applicable
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• Discounted gym memberships to keep you energized.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year .
• Enhanced parental leave (*if applicable)
• Online therapy and wellbeing benefits

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together.

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds -- all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

**So, ready to take the wheel and make this the ride of your life?**Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!