Medical Information Specialist - (Spanish & English Speaking) US hours

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call centre staffing for responding to product information requests, identifying and in‑taking of adverse events and/or product quality issues, and medical writing.

Location and Eligibility: The role is home office based, (full‑time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain, and the job holder must be legally eligible to work in the European Union or in the UK.

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Translation of English documents into the target language or vice‑versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA‑Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post‑marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality‑related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical writing.
• On‑call responsibilities on an as assigned basis.
• All other duties as assigned.

Expectations of the Job

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon‑Fri.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10 %.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
• Education: Life Sciences or healthcare degree or equivalent.
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: Preferred Pharma D / M Pharma but other degrees such as BSc. or MSc. in Pharmacy also considered.
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with Native Spanish.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications. The utilisation of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.