Field Service Technician

• Provide technical support for Kardex products, applications, and service solutions to customers
• Lead customer-site teams and act as liaison between Kardex Remstar and customers
• Ensure the wellbeing of Kardex employees, subcontractors, and third parties involved in Kardex business
• Ensure work is performed safely and in accordance with local law and core values
• Perform preventative and corrective maintenance of Kardex systems and solutions
• Complete jobs according to set quality standards and timelines
• Deliver customer training, including operator, health and safety, and maintenance training
• Generate leads
• Perform administrative management tasks, including reporting and spare-parts inventory management
• Provide remote diagnostics by phone or remote connection
• Provide on-call customer service
• Troubleshoot and diagnose PLCs and basic software issues
• Promote and advise on Kardex Remstar products and services
• Adhere to local health and safety regulations
• Represent the company positively with internal and external stakeholders
• Record customer feedback in a structured and professional manner
• Act as a trusted advisor and support the growth of Kardex Remstar

Core Competencies

Demonstrates expertise in providing technical support and maintenance for Kardex products, ensuring compliance with safety regulations and quality standards while effectively managing customer relationships and training.

Highest-signal resume keywords

• Technical Support
• Preventative Maintenance
• PLC Troubleshooting
• Customer Training
• Lead Generation

Hard Skills

• Preventative Maintenance
• Corrective Maintenance
• PLC Troubleshooting
• Software Diagnostics
• Quality Standards Compliance

Soft Skills

• Customer Service
• Communication
• Team Leadership
• Problem Solving
• Liaison Skills

Industry Keywords

• Health and Safety Regulations
• Kardex Products
• Service Solutions
• Customer Feedback Management

Tools & Technologies

• Remote Diagnostics
• Spare-Parts Inventory Management