AI‑Driven People Advisor (EU) — ER Case Management

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem .

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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The Role
We’re scaling rapidly, and as we expand our reach, launch new products, and enter new markets, we need to stay sharp, scalable, and human. That’s where you come in.

We’re introducing a new role within People; we’re looking for a People Advisor to harness systems and AI to develop and improve how we manage employee relations cases, casework insights, and proactively support the business to better lead their teams.

We’re looking for someone who thrives in fast-paced environments, has the curiosity to maximise the use of technology integration for better ways of working, and experience handling multiple ER cases on an international remit. Our team of People Advisors will be across the UK, Barcelona, and Boston.

If you want to make a meaningful impact on people and performance, we’d love to meet you!

What you’ll do

• You’ll develop and evolve ways of working across case management, data, and manager enablement using AI integration tools.

• You’ll reinforce leader-led decisions by effectively co-piloting with managers on how to handle performance, conduct, and probation cases, attendance concerns, policy guidance, and changes to terms and conditions.

• You’ll be responsible for maintaining accurate and compliant documentation, providing high-quality support to managers, and ensuring consistent application of people policies and the Perk approach across the region.

• Provide data insights and highlight trends or early flags to ensure early intervention can be delivered.

• Ensure efficiency in case management and minimise case timelines from open to resolution as appropriate.

• Partner across the People Team and wider business to ensure smooth alignment and delivery of ER cases.

What success looks like

• Enhanced and embedded ways of working across case work.

• Manager satisfaction with co-pilot support provided on cases.

• Timely progression of cases and reduced delays.

• Strong partnership with People Team and wider business.

• Clear, reliable case data that supports planning and risk reduction.

• High documentation accuracy and compliance.

What you’ll bring

• Curiosity to explore and build enhanced approaches to our ways of working. Ideally having built and implemented AI-first approaches to workstreams.

• Strong judgement and ability to follow structured case processes as well as act on sound judgement when alternative approaches are required.

• Demonstrable experience and knowledge of employee relations processes across Europe or the US.

• Strong experience managing multiple ER cases, particularly with performance and conduct cases.

• Ability to organise, document, and track ER matters with accuracy.

• High attention to detail.

What we offer

• Receive competitive compensation and equity ownership in Perk.

• Rest and recharge with our generous allocation of vacation days plus public holidays.

• Take control of your physical health with your choice of private healthcare or a gym allowance.

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.

• Join our unforgettable Perk events, including our spectacular annual summer party.

• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.

• Make your money go further with our flexible compensation plan.

• Focus on your family with 17 weeks’ paid parental leave during your child’s first year.

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

• Broaden your horizons with up to 20 "Work from Anywhere" days per year.

• Nurture your language skills with in real-life English, Spanish and Catalan lessons.

• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com , and we will confirm whether it is legitimate.