French speaking Operations Manager

A well-established SaaS provider with global operations.

Responsibilities

French speaking Operations Manager
Location: Barcelona
Hybrid work 3 days a week in the office
Salary: up to €60,000 per annum, plus bonus
Ref: 8231BN

Main duties: To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.

The role:
– Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance
– Liaise with and provide technical support to vendors, external service providers and on-site technical teams
– Build and maintain strong client relationships and manage commercial and contract-related enquiries
– Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
– Manage operational budgets, Profit/Loss performance and track spending against forecasts
– Develop and execute strategic plans and support frameworks for new projects
– Drive continuous improvement and operational efficiency initiatives for existing projects
– Record and report KPI performance and provide team or individual training where required
– International travel required

Candidate's Profile

– Fluent in French and English to high business standard (written and spoken) – Essential
– Experience in a similar operations management role within the IT or SaaS sector – Essential
– Degree in IT, Engineering or related technical field preferred
– Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
– Previous experience in budget and P&L management
– Excellent communication and negotiation skills