Intervention Specialist

Intervention Specialist – Iberia

We are looking for an Intervention Specialist to join our Iberia team. This role sits at the heart of our logistics ecosystem, combining operational control, shipment regularisation, and cross‑functional coordination. You will be the key link between Security, Operations, Customer Care, and Network teams – ensuring every parcel finds its way, and every incident gets resolved.

Responsibilities

Lost & Found & Shipment Regularisation

• Lead the end‑to‑end management of unidentified shipments within the Almacén Regulador.
• Maintain and update the Lost & Found system, ensuring full shipment traceability.
• Coordinate the re‑identification, classification, and regularisation of goods from operational incidents.
• Manage reshipment requests for unidentified parcels in coordination with Customer Care and Operations.
• Ensure correct documentation, labelling, and traceability of all goods in regularisation.
• Track KPIs for recovery rates and successful merchandise identification.

Almacén Regulador Operations

• Control inbound, outbound, and stock flows in the Almacén Regulador, guaranteeing traceability and order.
• Supervise the flow of incident goods and prioritise resolution actions.
• Ensure compliance with operational procedures and standards.
• Coordinate with agencies and hubs on the correct transfer of incident merchandise.

Incident Management, Missing Shipments & Claims

• Manage operational incidents and missing shipment cases end‑to‑end.
• Support the handling of claims, damage assessments, and merchandise evaluation.
• Investigate shipments with incidents and determine responsibilities where applicable.
• Keep incident shipment tracking up to date at all times.

Security, Investigations & Loss Prevention

• Support internal investigations related to losses, fraud, or operational non‑compliance.
• Actively participate in unknown loss prevention and shrinkage control across the network.
• Manage evidence, documentation, and support for legal cases or litigation.
• Validate proof of delivery and packaging conditions when required.

Operational Control, KPIs & Continuous Improvement

• Analyse operational metrics, quality KPIs, and performance data.
• Detect deviations, identify root causes, and propose corrective actions.
• Participate in operational efficiency improvement projects.
• Generate structured reporting to support decision‑making.

Cross‑Functional Coordination

• Act as the liaison between Security, Operations, Customer Service, and IT.
• Coordinate with agencies and internal teams to resolve complex incidents.
• Maintain structured and effective communication with all stakeholders.

Qualifications

• 2–3 years of experience in logistics, operations, transport, or similar environments.
• Degree or vocational training in Logistics, Supply Chain, Transport, Business Administration, or related field.
• Analytical profile, results‑oriented, with strong problem‑solving skills.
• Proficiency in Excel and data analysis tools.
• Experience managing incidents, claims, or operational deviations.
• Familiarity with traceability systems, WMS, or logistics management tools.
• Strong communication and coordination skills across multiple teams and stakeholders.
• Advanced English (written and spoken).

Nice to Have

• Knowledge of French.
• Experience in e‑commerce, last‑mile delivery, or parcel logistics.
• Background in loss prevention, security operations, or internal investigations.

Benefits

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services can be contracted