Banking Customer Service Agent - Catalan Speaker | Madrid, Spain

An international employer in Madrid, Spain is hiring a Banking Customer Service Agent for its Catalan-speaking team.

You will support banking customers with accuracy, discretion and a friendly approach.

You will be supporting a well-known company in the banking sector.

Key Responsibilities:

• Answer customer questions about accounts, cards and payments
• Keep careful records of every interaction
• Escalate complex or sensitive cases appropriately
• Guide customers through digital banking services

Requirements:

• Fluent Catalan, written and spoken
• Spanish at upper-intermediate (B2) level or above
• High school education (Bachillerato) or equivalent; banking customer service experience is valued
• The selection includes a short video and a written test in the required language
• Clear, professional communication, written and spoken
• Team player who is open to feedback

Working Conditions:

• Work model: On-Site
• Schedule: Afternoon - 15:00-22:00
• Paid training: 25 days
• Start date: 2 November 2026
• Full-time contract

Salary & Benefits:

• Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance
• Sunday shifts paid an extra €1.92 gross per hour
• 38.5 hours per week

Location:

Open to candidates already living in or near Madrid.

We keep candidates updated at every stage of the process.