Partnerships Manager, LATAM

As a Partnerships Manager at BMAT, you will own a portfolio of key clients, playing a central role in driving partner success and maximizing the value they derive from BMAT’s services. Beyond traditional account management, you will build and nurture strategic partnerships, acting as the key link between client needs, business opportunities, and BMAT’s product and service capabilities. You will take full ownership of the post-sales lifecycle, ensuring a seamless handover from Business Development, defining solution scope, aligning with Operations on technical delivery, and leading strategic conversations that drive adoption, growth, and long‑term account value.

Key Responsibilities

• Own the Client Lifecycle: Lead the post‑sale journey from deal handover and solution scoping through long‑term relationship management, ensuring seamless alignment between client expectations, Business Development, Operations, and Product teams.
• Drive Strategic Partnerships & Growth: Build trusted relationships with key stakeholders, uncover evolving business needs, and identify opportunities to expand BMAT's footprint through upsells, cross‑sells, and increased product adoption.
• Lead Account Strategy & Executive Engagement: Own Quarterly Business Reviews (QBRs) and other strategic conversations, demonstrating business impact, aligning client objectives with BMAT's capabilities, and driving long‑term retention and growth.
• Champion Product Value & Innovation: Leverage product analytics, market insights, and client feedback to identify optimization opportunities, support product evolution, and maximize value delivery across your portfolio.
• Act as a Cross‑Functional Partner & Subject Matter Expert: Serve as the bridge between clients and internal teams, providing commercial, technical, and operational expertise to support complex opportunities, guide delivery excellence, and contribute to new business initiatives.

Collaboration and Team Dynamics

You will serve as a key connector across Business Development, Operations, Product, and Data teams, ensuring alignment throughout the client lifecycle. By bringing together commercial, operational, and product perspectives, you will help deliver exceptional client experiences while identifying opportunities for growth and innovation.

All about you

• +2 years experience in the Music Industry.
• Partnership & Account Management Experience: Proven experience in the music industry, customer success, account management, strategic partnerships, or a related B2B environment.
• Relationship Builder: Excellent communication and stakeholder management skills, with the ability to build trust and develop long‑term partnerships at all levels of an organization.
• Commercial & Business Acumen: Able to understand customer objectives, identify growth opportunities, and align client needs with business goals.
• Data‑Driven Problem Solver: Comfortable using data and insights to identify opportunities, address challenges, and support strategic decision‑making.
• Technical & Product Aptitude: Able to quickly understand product capabilities, technical concepts, and operational requirements, translating them into customer value.
• Strong Project Management Skills: Organized and detail‑oriented, with the ability to manage scope, priorities, timelines, and cross‑functional initiatives effectively.
• Collaborative Mindset: Thrives in a cross‑functional environment and enjoys working closely with Business Development, Operations, Product, and Data teams.
• Language: Fluency in English & Spanish is required.

Onboarding Objectives

• Within 30 Days:
  • Build a strong understanding of BMAT's products, services, workflows, and internal teams.
  • Become familiar with your client portfolio, key stakeholders, and growth opportunities.
  • Establish effective working relationships with Business Development, Operations, Product, and Data teams.
  • Observe client meetings, onboarding processes, and sales discussions to understand how we engage partners.
• Within 60 Days:
  • Take ownership of assigned client accounts and support newly onboarded partnerships.
  • Lead or co‑lead at least one client review or strategic account discussion.
  • Contribute product and operational expertise to Business Development opportunities when needed.
  • Act as a trusted point of contact for your portfolio, coordinating with internal teams to support successful delivery and client satisfaction.
• Within 90 Days:
  • Identify opportunities to increase client value, product adoption, or account growth within your portfolio.
  • Use client feedback, market insights, and data analysis to contribute to internal discussions around product and service improvements.
  • Demonstrate ownership of the partnership lifecycle, proactively managing relationships and coordinating across teams.
  • Contribute to account retention and long‑term growth through thoughtful account planning and client engagement.

You Can Enjoy

• Flexible working hours and location
• Flat hierarchy
• You can make the role your own and run your own development
• Online language classes to improve your Spanish or English
• Online and onsite courses and music industry workshops run by in‑house experts
• We’ll provide you with all equipment needed for you to be comfortable
• Unlimited time off because we believe that you know best when you need to rest.
• Barcelona HQ office available to you, kitted out with a rehearsal room