Client Services Specialist, French speaker

Job Requisition ID #26WD100488Position OverviewAs a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment.Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today!ResponsibilitiesProvide multi-channel support (phone, chat, email) to customers and partnersTroubleshoot product access, licensing, account, and order-related issues, ensuring timely resolutionEnsure access to purchased software using internal systems and remote toolsDeliver a high-quality, solution-focused customer experienceEducate customers and partners through training sessions, onboarding, webinars, and self-service guidanceAct as a subject matter expert on Autodesk policies, processes, and toolsSupport partner enablement and collaborate cross-functionally (including Sales) to resolve issuesContribute to knowledge base content and recommend process improvementsMaintain professionalism and adaptability in a fast-paced environmentMinimum QualificationsBSc or MSc graduate with 0–4 years of professional experienceExperience using a CRM systemWillingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM)French and English fluent speakerPreferred QualificationsItalian or Spanish, plus other language skills are an advantageStrong verbal and written communication skillsExperience using a CRM system; Salesforce preferredExperience in a customer service or support environment with strong problem-solving skillsAbility to manage multiple priorities in a dynamic, fast-paced environment#LI-MM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 23,000 EUR and 33,000 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site). #J-18808-Ljbffr