Director Of Implementation And Technical Account Management

We are seeking a Director of Implementation and Technical Account Management based in Europe who will play a crucial role in Yuno's global expansion. This person will need to hire, consolidate and oversee technical support cells in strategic territories to provide support to local clients across the five continents. This position involves defining an implementation and technical account management strategy, setting objectives and key metrics for the team, leading technical discussions with senior management, developing strong customer relationships, providing technical advocacy and guidance, and ensuring successful product integration and ramp‑up.

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Strategic Leadership and Decision Making
This role requires leading discussions with senior leadership on technical and product strategy, making informed decisions about incidents, trade‑offs, and risk management, and ensuring that these decisions align with the overall business strategy.

Customer Relationship Management
Develop close relationships with customers, understanding their business operations, needs, and technical challenges to maximize the value they derive from Yuno’s products.

Technical Advocacy and Guidance
Work closely with developers and senior engineers to provide strategic technical guidance. Help customers plan and build solutions that improve the health and performance of their applications.

Basic Coding Skills
While not primarily a coding role, the director is expected to have basic coding skills for purposes such as debugging and troubleshooting, so they can understand and interact effectively with the technical aspects of the product.

Collaboration with Product and Development Teams
Work alongside product and development teams to customize products for specific customer needs, requiring a solid understanding of both the technical aspects of the product and the unique requirements of each customer.

Monitoring Product Integration and Ramp‑Up
Monitor the progress of product integration with the customer's systems and ensure successful ramp‑up and integration for customer satisfaction and long‑term success.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology‑focused company.

Based in Europe, with the ability and willingness to work across multiple time zones to support global clients.

Strong leadership skills and experience managing cross‑functional teams.

Excellent communication skills, both verbal and written, with the ability to engage effectively with technical and non‑technical stakeholders.

Solid understanding of software development processes and basic coding skills.

Proven ability to manage customer relationships and provide strategic technical guidance.

Experience in risk management and making critical business decisions.

Proficiency in English is required; Spanish and Portuguese are a plus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. xqbhyrx

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