Senior Agentic Business Analyst

Job Description

Ciklum

Ciklum is looking for a Senior Agentic Business Analyst to join our team in Spain.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Senior Agentic Business Analyst, you'll become a part of a cross-functional development team engineering experiences of tomorrow. You will work in the project for a leading global payments platform that connects businesses and consumers across 260 payment types in over 40 countries. With over 20 years of experience and an annual transaction volume exceeding $150 billion. You will work in an automation COE, collaborating with a centralised AI Platform team, IT, Dev Ops etc.

Responsibilities

• Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end "as-is" processes across 50 operational areas
• Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorise them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific)
• Calculate ROI & Prioritise: Develop business cases and cost-benefit analyses to build a high-value automation roadmap
• Draft Documentation: Author comprehensive Process Definition Documents (PDDs)that translate business requirements into clear specifications for developers
• Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling
• Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operational teams
• Manage Change & Enablement: Serve as the liaison between technical teams and operations, guiding change management efforts and training human agents to interact with new automated systems
• Track Post-Launch Metrics: Establish operational KPIs (e.g., handle time reduction, error rates, bot utilization) to measure benefit realization and continuous improvement

Requirements

• Experience in Automation Delivery: 3--5 years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure)
• Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS
• Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment
• Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands‑on feedback and edge cases into precise technical requirements
• Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria
• Process Optimization Mindset: Demonstrated ability to evaluate whether a process needs rule-based automation, AI enhancements, or fundamental process re‑engineering before automating
• Preferred Certifications (Nice-to-Have): Recognized certifications in RPA platforms (e.g., UiPath Certified Business Analyst), Lean Six Sigma (Green/Black Belt), or Agile frameworks (CSPO/PSPO)

What's in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule -- you are the one to decide when to start your working day. Just don't miss your regular team stand‑up. We are there to support your work‑life balance and provide 23 vacation days.
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast‑growing clients
• Welcoming environment: feel empowered with a friendly team, open‑door policy, informal atmosphere within the company and regular team‑building events

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting‑edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia's leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

Explore, empower, engineer with Ciklum!