Customer Care Agent with Spanish and Portuguese - Porsche Digital Customer Relations Hub

WHO WE ARE

We are Porsche Digital, a Porsche company. We are driven by dreams, courage, and passion, we are committed to learning and improving, and we believe in teamwork and respect as the key to success.

Our mission: to revolutionize the digital experience for Porsche customers by setting new industry standards, with a dedication to excellence in customer-facing digital products.

WHO YOU WILL WORK WITH

We are strengthening our Spanish and Portuguese team at Porsche's Customer Relations Hub (CRH) in Barcelona together with you. At the CRH created something new and innovative to inspire the customer experience of the Porsche brand. You may think of it as a call centre – but way better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche Ambassador.

WHAT ARE WE LOOKING FOR

Do you “speak” Porsche? Because we are looking for passionate Customer Experts who seek to revolutionise Porsche's customer service. Your mission will be to provide excellent customer support by delivering clear, accurate information and ensuring every customer has a smooth and positive experience.

WHAT YOU WILL DO

• Representing our products and services
• Being the first point of contact for our customers from the Iberian market
• Supporting the development of the Customer Relations Hub by introducing your ideas
• Using your communication skills to help customers with a wide variety of issuesAssuring the customers have a positive experience that fits our quality standards

WHAT YOU BRING

• Native level of Spanish and Portuguese with a proficient level of English
• Experience working in the automotive and/or tech industry
• Experience with a CRM (e.g. SAP, Salesforce or any other)
• Having excellent verbal and written communication skills
• Being able to quickly understand customers' needs and dealing with their emotions

WHAT WE OFFER

• six-month temporary contract
• Competitive salary: €26.000 of base salary and €2.000 of benefits
• Working in a fast-paced and highly changeable environment
• Being part of the creation of the Customer Relations Hub of one of the world´s leading luxury automotive brands
• Working in an inclusive, diverse, and international team
• Possibility to partially work from home after the initial training months
• Starting date: July, 2026

LOCATION REQUIREMENT

Applicants must currently reside in Barcelona or be willing to relocate. The role is based in Barcelona.