Sales Administration and Logistics officer (M/F)

Sales Administration and Logistics officer (M/F)

Dedienne Aerospace: is a world leader in design, manufacture, and service of aircraft tooling, engine tooling, engine stands and ground support equipment for more than 50 years. We provide products and technical expertise at the forefront of industrial performance, highly recognized by our diversified customer panel (OEM, MRO, Leasers). Our worldwide presence ensures customer proximity, quality, and excellent after‑sale service in Miami, Cincinnati, Queretaro, Dubai, Singapore, Zhuhai, Derby, Doha, Toulouse, and more.

The acquired licenses and partnerships with major OEMs give Dedienne strength and credibility on the market, ensuring suitable development. Our diverse employees are our main strength, participating in dynamic, ambitious projects with strong values: working in a human‑scale company internationally while being a key actor in every project aimed at customer satisfaction.

Main Responsibilities

• Ensuring the smooth execution of administrative processes related to sales, including order management from receipt to delivery and invoicing.
• Managing transportation and distribution of goods from external suppliers to the company or directly to clients, coordinating with shipping companies, freight forwarders, and warehouse providers to ensure efficient and cost‑effective movement of goods.
• Serving as a key player in customer satisfaction and the efficient operation of the Dedienne facility.
• Order Processing: checking, recording, tracking, and validating customer orders in ERP SAGE and following up with customers.
• Invoicing and Dispute Management: generating invoices according to sales conditions, managing payment disputes or delays, and maintaining good relations with customers; reporting to the group cash manager.
• Coordination with External Partners: managing relationships with external logistics providers and customs offices to ensure smooth and timely delivery of goods.
• Transportation Management: overseeing the transportation of goods from suppliers to the company or from the company to customer locations, ensuring optimal routes, compliance with delivery schedules, and real‑time issue resolution.
• Internal Communication: collaborating closely with sales, accounting, cash management, production, and customer service teams to ensure optimal information flow.
• Support to the Service Manager: providing administrative support to the Service Manager.
• Continuous Improvement: proposing solutions to improve administrative processes and customer relationships.
• Workflow: following up spare parts manufacturing progress and delivery.
• Coordination of internal logistics activity with technicians.

Required Skills

• Education: specific logistics certificates.
• Experience: 2 to 3 years in a similar role, preferably in a B2C environment.
• Technical Skills: proficiency in office tools (Excel, Word, etc.) and ERP software; familiarity with incoterms, customs procedures, and transportation environment; able to read technical drawings.
• Communication Skills: excellent written and verbal communication, managing relationships with external partners and internal teams; customer service orientation; teamwork and priority management.
• Problem‑Solving: strong problem‑solving skills, able to resolve issues effectively and efficiently.
• Organizational Skills: strong organizational abilities, detail orientation, and capacity to manage multiple tasks and priorities simultaneously.

Personal Attributes

• Responsiveness: quickly respond to internal or external inquiries and resolve issues.
• Independence: able to make decisions and work independently while following procedures.
• Customer‑Oriented: strong customer service focus and comfortable interacting with stakeholders.
• Proactive: take initiative and act quickly to resolve issues.
• Team Player: work well within a team and collaborate effectively with colleagues and partners.
• Adaptable: adjust quickly to changing priorities and work under pressure to meet tight deadlines.
• Reporting: provide regular performance activity reports.

Job description not limited to the tasks described hereunder.

Working Conditions

Salary: To be adjusted to candidate experience.