Call Center Agent

Position Overview

Overview

The role is a Contact Center Agent at Deutsche Bank Customer Service. You will be part of a young and dynamic team where you will develop your professional career.

Hours will be (40h/week):

Monday 14:00 – 22:00

Tuesday 14:00 – 22:00

Wednesday 14:00 – 22:00

Thursday 14:00 – 22:00

Friday 14:00 – 22:00

Your Key Responsibilities:

• Attention to voice and email services.

• Private and Business Banking.

• Support for calls to the Branch network.

• Execution of Back Office tasks.

• Management and escalation of customer complaints and incidents.

• Training and continuous improvement in telephone excellence and operational efficiency.

Your Skills and Experience:

• Fluent conversational level English is a must.

• Previous experience in telemarketing and lead generations campaigns

• Experience in the Customer Service sector in any of its aspects (Commercial Service, Operations, Campaigns, etc.).

• Experience in the financial/banking sector will be valued.

• University degree will be valued, preferably Economics or Business Administration and Management.

• Good communication skills and high customer orientation.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.