Account Manager - German Speaking

Please note this role is based in Spain with a must requirement of speaking German fluently.

What you will be doing:

• Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations.
• Serve as the primary point of contact, building trusted, long‑term partnerships and proactively supporting client success.
• Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs.
• Create new revenue opportunities, executing upsells, cross‑sells, and expansions aligned with client goals.
• Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools.
• Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement.
• Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long‑term client relationships.
• Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets.

And a little bit of....

• Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed’s Monthly Recurring Revenue (MRR).

What you need to bring:

• Fluency in German
• Demonstrated success in quota‑carrying SaaS or technology roles, consistently achieving revenue growth and retention targets.
• Skilled at identifying client challenges, tailoring solutions, and delivering long‑term value through strategic account management.
• Build trust and credibility with clients, including executive‑level stakeholders, fostering lasting partnerships.
• Understand complex business models, align solutions with client goals, and make data‑driven decisions to optimise outcomes.
• Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data.
• Articulate ideas clearly, influence cross‑functional teams, and secure mutually beneficial agreements with clients.
• Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast‑paced environments.

What’s in it for you?

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career‑defining opportunities.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.