Technical CIAM Tester - RDT Identity & Access Management

Key Responsibilities

• Test Planning and Execution: Analyze business and technical requirements and translate them into effective test scenarios, test cases, test scripts, and test data.
• Execute functional, integration, regression, smoke, and end‑to‑end testing for CIAM services and connected applications.
• Validate customer journeys such as registration, login, password reset, profile updates, consent capture, MFA, and account recovery.
• Support release readiness through structured planning, execution, and reporting of test activities.
• Technical and Integration Testing: Validate APIs, webhooks, SSO flows, federation integrations, and downstream system interactions.
• Test identity protocols such as OAuth 2.0, OpenID Connect, and SAML.
• Verify data flows, profile synchronization, consent records, and access behavior across integrated systems.
• Support testing of CIAM platform changes in SAP Customer Data Cloud (SAP CDC) and connected enterprise environments.
• Support non‑functional testing activities such as reliability, resilience, and performance coordination where required.
• Defect Management and Quality Assurance: Identify, document, reproduce, and track defects with clear evidence and technical detail.
• Work closely with engineers, analysts, and product teams to prioritize and resolve issues efficiently.
• Perform retesting and regression validation following defect remediation.
• Promote quality standards, traceability, and risk‑based testing practices.
• Governance, Compliance, and Service Processes: Support testing activities aligned with GxP expectations, Computer System Validation (CSV) frameworks, and internal quality standards where applicable.
• Contribute to audit evidence, validation documentation, and control traceability.
• Work within IT service management processes including incident, problem, change, and release management.
• Support operational workflows and testing coordination through ServiceNow.
• Collaboration and Delivery Support: Work closely with developers, architects, business analysts, product owners, and support teams.
• Participate in sprint ceremonies, planning sessions, refinement meetings, and release activities.
• Communicate testing progress, quality risks, blockers, and recommendations to stakeholders.
• Support production validation activities after deployments where required.
• Continuous Improvement: Identify opportunities to improve test coverage, test data management, and testing efficiency.
• Contribute to automation initiatives and reusable testing assets.
• Stay informed on CIAM trends, identity standards, and evolving customer expectations.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Equivalent practical experience is also valued.
• Experience: Proven experience as a Technical Tester, QA Engineer, Test Analyst, or similar role.
• Experience testing web applications, APIs, and integrated enterprise systems.
• Experience in Customer Identity & Access Management (CIAM), Identity & Access Management, or digital customer platforms.
• Hands‑on experience with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is strongly preferred.
• Experience working in enterprise environments using ServiceNow processes and tooling is an advantage.
• Experience in regulated industries such as healthcare, life sciences, finance, or similar sectors is highly valued.
• Technical Skills: Strong understanding of software testing methodologies, defect lifecycle, and quality assurance practices.
• Good understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control.
• Familiarity with identity standards such as OAuth 2.0, OpenID Connect, and SAML.
• Experience with API testing tools such as Postman, SoapUI, or equivalent.
• Experience with Jira, Confluence, Azure DevOps, or similar test management and collaboration tools.
• Understanding of validation documentation and testing controls within CSV environments is an advantage.
• Familiarity with ITIL‑based service management processes is an advantage.
• Exposure to test automation frameworks and scripting languages is an advantage.
• Soft Skills: Strong analytical and troubleshooting skills.
• High attention to detail and quality mindset.
• Clear communication and collaboration skills.
• Structured, proactive, and delivery‑oriented mindset.
• Ability to work independently and within cross‑functional teams.
• Preferred Qualifications: ISTQB or equivalent testing certification.
• Experience with Agile / Scrum delivery environments.
• Familiarity with AWS or cloud‑hosted enterprise platforms.
• Experience supporting validation or compliance‑driven testing environments.
• Relevant certifications in ITIL or quality/testing disciplines are an advantage.

Roche is an Equal Opportunity Employer.