Technical Service Representative

Technical Service Representative

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

The Technical Service Representative acts as a technical support technician within the Technical Service team, primarily contributing from the laboratory and supporting field activities.

The role focuses on assisting TBPs in delivering technical service, ensuring reliable product performance and high-quality support to customers.

The position is designed as a development role, building technical, product, and application knowledge through lab work, internal training, and progressive exposure to customer visits.

The jobholder contributes to problem-solving, product testing, and technical documentation, while gradually developing the competencies required to become a fully autonomous TBP.

About the role

Key Accountabilities:

• Provide technical support from the laboratory, including sample preparation, product testing, and data collection to support customer cases.
• Assist in the analysis and resolution of product-related issues, contributing to lab investigations and supporting root cause analysis.
• Support TBPs in customer complaint handling, ensuring timely follow-up and accurate technical input.
• Participate in product testing, validation, and implementation activities under supervision.
• Prepare and maintain technical reports, test results, and documentation in relevant systems.
• Support internal teams (Sales, Marketing, R&D, QC) by providing technical data and insights.
• Maintain technical equipment and laboratory tools in line with safety and operational standards.
• Ensure compliance with HSE policies, site procedures, and corporate standards.
• Build foundational knowledge of products, applications, and customer processes.

Specific Tasks:

• Conduct laboratory testing (application tests, product comparisons, troubleshooting analyses).
• Prepare samples, panels, and test reports to support customer and internal projects.
• Assist in product qualification and trial preparation.
• Support technical documentation and CRM updates (cases, reports, test results).
• Accompany senior TBPs on customer visits to observe and progressively contribute.
• Provide on-site support under supervision, assisting in product trials, audits, or troubleshooting.
• Help prepare training materials, demos, and presentations.
• Support technical audits and data collection at customer sites when required.

About You

• 0–3 years’ experience in paints & coatings or similar technical/laboratory environment.
• Technical background: Vocational training, Bachelor’s degree, or equivalent in Chemistry, Chemical Engineering, or related field.
• Basic understanding of laboratory techniques and testing methods.
• Strong learning mindset and willingness to develop towards a customer-facing technical role.
• Good analytical and problem-solving skills, with structured approach to technical issues.
• Team-oriented with good communication skills.
• Fluent in English and Spanish.
• Available to travel (mainly Africa and Spain).

What we offer

• Join a growing multinational company.
• Professional and personal development in a dynamic environment.
• Hybrid teleworking modality.
• Flexible remuneration.
• Access to training platform.
• Free parking.
• Company car available for this position.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.