Travel Booking Agent (m,f) Danish

Requisitos:

• Native/fluent Danish spoken and written
• Fluency in English (training, materials, systems, and technical terminology)
• High school diploma or equivalent
• Ticketing skills and familiarity with IATA preferred but not a mus
• Proficiency in Amadeus reservation system
• Customer service experience in the travel industry is nice to hav
• Previous business travel experience is preferre
• Excellent customer service, written, verbal, and organisational skills
• Familiarity with computer technology and devices (e.g., PCs, tablets, smartphones)
• Fluency in the market's language (written and verbal)
• Motivated and positive individual
• Ability to work independently and in a team
• Strong multitasking, keyboarding, and active listening skills
• Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
• Ability to find solutions following written procedures and guidelines
• Takes ownership of customer issues
• Effective in defusing angry customers through social and customer skills
• Ability to identify and address root problems.

Condiciones:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.

Obligaciones:

Start: asap

DUTIES AND RESPONSIBILITIES

• Handle customer inquiries and provide support for travel-related questions
• Make flight reservations and modify existing reservations using Amadeus
• Verify ticket rules and regulations regarding cancellations and changes
• Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering high-quality support
• Log all interactions accurately using the Client's Contact Management System
• Adapt support approach to accommodate customers of varying experience levels
• Educate customers on support options and steps taken to resolve their issues
• Maintain positive communication with team members, customers, and partners
• Escalate issues to the appropriate department following Client's Procedures.