Renewal Manager (m/f/d)

Renewal Manager (m/f/d)

Location: Europe, preferably Spain | Language: English & German

Your tasks

As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.

Your role is a commercial interface function between Customer Success, Sales and Finance.

You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing.

These include in particular:

Renewal Management

• You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
• You control timelines, next steps, and escalations.
• You will ensure that all relevant stakeholders are involved in good time.

Commercial Negotiation

• You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations.

Churn Prevention

• You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk.

Forecasting and reporting

• You provide a reliable forecast of renewals, churn, downsell and upside potential.
• You keep CRM data up-to-date and create regular reports.

Process improvement

• You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process.

Success Criteria / KPIs

The success of the role is measured in particular by the following key figures:

• Gross Revenue Retention
• Net Revenue Retention
• Renewal rate according to ARR
• Churn and Downsell ARR
• Discount Control
• CRM Hygiene and Renewal Pipeline Coverage
• Renewal Cycle Time

Your profile

• 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility
• Experience with contract renewals, commercial discussions and stakeholder management
• Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting
• Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight)
• High process strength and good numerical understanding
• Ability to identify risks early and escalate internally
• Confident appearance in customer meetings
• Fluent in German and English is a must
• Other languages such as French, Spanish or Dutch are a plus