Senior Sales Associate

Job Overview

The Senior Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Responsibilities

• Partner with management team to strategically achieve sales targets.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Embrace and promote our Retail Excellence Program with both clients and staff.
• Build strong partnerships with clients, peers, and management through effective communication.
• Ensure superlative customer service standards, to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate Versace experience to increase customer loyalty.
• Drive results through delivering an elevated customer experience both during and after sale service.
• Perform CRM activities, capture customer data, proactively take possible actions to maintain a long‑term relationship with customers.
• Participate in the organization of in‑store and promotional events.
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients.
• Ensure stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting, etc.).
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set‑up.

Qualifications

• 2 to 3 years’ experience in retail – luxury experience preferred.
• Creative skills and “eye for fashion”, attention to detail.
• High level of knowing trends.
• Entrepreneurial drive to achieve results.
• Well‑connected with a strong ability to engage.
• Elevated customer service skills; a true fashion expert with a passion for sales.
• Positive, outgoing, high‑energy personality able to thrive within a high‑paced environment and able to multi‑task.
• Strong relationship skills and ability to maintain long‑term relationships with clients and community and understand the needs and changes of the market.
• Ability to work in a team.

EEO Statement

Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.