Account Manager, French speaking

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention.As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.What You'll Do:Account Expansion:Manage portfolio of existing customersAchieve annual expansion ARR targetDrive Net Revenue Retention (NRR)Strategic Account Planning:Develop and execute comprehensive account plans for each customerConduct quarterly business reviews (QBRs) with 100% of accountsMap stakeholder relationships and identify expansion opportunitiesBuild multi-year growth strategies aligned to customer objectivesConsultative Selling:Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolioArticulate business value and ROI of expanded deploymentsNavigate complex buying processes for expansion dealsPartner with Customer Success to ensure customer health and satisfactionCustomer Advocacy:Serve as voice of customer internallyProactively address risks and prevent churn (<5% churn rate)Drive customer references, case studies, and advocacyMaintain customer satisfaction scores >90%Collaboration:Partner with Sales Engineers, Customer Success Managers, and SupportCoordinate with hunters on land-and-expand strategiesEngage executive sponsors for strategic accountsWhat You'll Need:Required:4-6+ years of account management or customer success experienceProven track record of driving 120%+ NRRExperience managing 30-50 enterprise accounts simultaneouslyStrong relationship-building skills at C-level (CISOs, CIOs)Strategic account planning and whitespace analysis expertiseExcellent presentation and QBR facilitation skillsSalesforce CRM proficiencyFluency in English and FrenchProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.Preferred:Cybersecurity, cloud, or enterprise SaaS account management experienceExperience with complex, multi-stakeholder expansion salesTrack record of customer advocacy and reference generationMEDDPICC or similar methodology knowledgeWhat You'll Need:Farmer Mentality:Patient, relationship-focused approachLong-term thinking and account developmentCustomer-first mindsetStrategic Thinking:Ability to identify and articulate business valueConsultative approach to problem-solvingProactive opportunity identificationRelationship Excellence:Builds trust and credibility quicklyMulti-threaded relationship managementExecutive presence and communicationCollaboration:Cross-functional partnership skillsTeam player who shares customer insightsRepresents CrowdStrike values#LI-RG1Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at Ver el correo electrónico en click.appcast.io for further assistance. #J-18808-Ljbffr